Managed Print Consultant

Job Overview

The Print Team's primary objective is to grow, retain, and support print clients in local go-to-markets. The Managed Print Consultant drives new print business in the local market while managing a portfolio of active print-only clients. This role serves as the primary representative for assigned accounts, ensuring client satisfaction through consistent business reviews and timely issue resolution.

Responsibilities

• Drive net-new print business in local market
• Manage and retain a portfolio of active print-only clients
• Serve as the dedicated representative for assigned print clients
• Conduct regular and consistent business reviews with clients
• Address and resolve client inquiries and issues in a timely manner
• Ensure client satisfaction and build strong relationships
• Maintain and monitor account activity to identify opportunities for account upgrades
• Collaborate with internal teams to support client needs
• Support Impact’s goal of client retention and growth within print services

Qualifications & Experience

• The ideal candidate is a proactive self-starter with exceptional verbal and written communication skills.
• Bright, energetic, and positive, they thrive in competitive environments and excel in dynamic settings.
• Adaptable and resourceful, they excel in dynamic settings and effectively utilize available resources.
• Dependable and reliable, they demonstrate a strong commitment to their work.
• Tech-savvy, they embrace technological innovation and quickly adapt to new tools and systems.
• Experience crafting messaging for C-suite and VP-level decision makers.
• Have a general understanding of business challenges across different industries.
• 5+ years of experience in Copier Sales.
• High level of knowledge on copier leases and Kyocera and Konica print equipment.
• High level of understanding of the lease buyouts, upgrade, and lease return process.
• Ability to work independently and communicate efficiently interdepartmentally.
• Ability to work with clients to understand issues and work internally and externally to resolve.
• Understanding of Papercut, Printer Cloud and SMUA software agreements.
• Problem solving, Organizational, and presenting skills are required.

What Drives Impact

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation: We embrace change because innovation lives outside the comfort zone.
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty: We are fiercely transparent and consistently honest.
• Fun: We fuel work with fun, knowing life's too short for boring.
• Low Ego: We champion ideas over titles, because brilliance knows no rank.
• One Team: We win as a team, we lose as a team, we are one team.

Compensation

The typical base salary range for this role is $65,000 to $85,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs. Impact may offer applicable incentive compensation plans depending on role and/or department.

Benefits

• We Take Pride In 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
• Development and growth opportunities with on-going training & continued education reimbursement
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans