Managed Print Services Specialist

POSITION OVERVIEW

As a Managed Print Services (MPS) Specialist at LJA Business Solutions you will oversee and optimize the full lifecycle of the company’s printer and plotter fleet across multiple locations. This role is responsible for coordinating procurement, deployment, maintenance, inventory, and service while leveraging print management software, reporting, and vendor partnerships to improve uptime, security, cost control, and overall print efficiency.

TYPICAL DAY

• Managing and coordinating the company’s printer and plotter fleet, including small and large format devices across multiple offices
• Serving as the primary point of contact for print-related inquiries, service issues, and vendor coordination
• Monitoring service tickets, device performance, and inventory levels to minimize downtime
• Analyzing usage data and cost trends using advanced Excel tools to forecast equipment and supply needs
• Implementing and supporting print management software solutions to improve secure printing, scanning workflows, and driver updates
• Conducting fleet audits, lifecycle assessments, and recommending equipment upgrades or retirement
• Visiting office locations to support installations, preventive maintenance, audits, and staff training
• Preparing reports on fleet performance, cost analysis, and improvement recommendations for leadership

REQUIRED EDUCATION/LICENSE/CERTIFICATIONS

• Bachelor’s degree in Business Administration, Information Technology, or a related field preferred
• Equivalent work experience will be considered in place of a degree

REQUIRED QUALIFICATIONS

• Minimum of 5 years of experience in printer and plotter service, management, and print technology implementation
• Proven experience managing the full lifecycle of printers and plotters from procurement through retirement
• Advanced Excel skills, including pivot tables, VLOOKUP, and data modeling
• Proficiency with Microsoft Outlook, Teams, Word, and ticketing/inventory systems such as ServiceNow or Spiceworks
• Hands-on experience with print management software, including PrinterLogic, PaperCut, and Fiery
• Experience conducting audits to identify cost savings, workflow improvements, and compliance gaps
• Strong vendor management experience, including SLAs and coordinating maintenance across multiple locations
• Able to document SOPs for print operations, preventive maintenance, incident resolution, and escalation
• Strong communication skills with the ability to collaborate across IT, Facilities, Procurement, and vendor teams
• Organized and flexible, capable of managing multiple projects while optimizing resources and minimizing downtime
• Willingness to travel an average of 3–5 days per month

IDEALLY, YOU SHOULD ALSO HAVE

• Experience supporting printer fleets in large or geographically dispersed environments
• Comfort providing on-site training and guidance to end users
• Experience working closely with helpdesk teams to manage service and supply requests
• Strong relationship-building skills with internal stakeholders and external vendors

LEVEL UP WITH LJA

At LJA, we’re 100% employee-owned. This drives results, rewards ambition and supports long-term success for every team member. With almost 100 locations and 3,000+ employee-owners (and growing), we’re building something big! We want you to be part of it. Your future grows here.

Generous Time Off: PTO, paid holidays, and a full office closure between Christmas and New Year’s.

Comprehensive Benefits: Multiple plan options for health, dental, and pets. Along with mental health support.

Family Support: Paid maternity and parental leave to help you focus on what matters most.

Education Support: Tuition reimbursement and in-house courses provided by our Learning and Development team.

Referral Bonuses: Know great talent? Get rewarded for helping us grow.

Community Impact: Company-sponsored volunteer days and philanthropic initiatives.

Career Growth: Great internal mobility opportunities to advance your career.

Fun Culture: LJA social events, employee sports teams, bring your kid to work day, etc.

To Executive Search Firms & Staffing Agencies: LJA Engineering, Inc. and its subsidiaries do not accept unsolicited resumes from any agencies that have not signed a service agreement. All unsolicited resumes will be considered LJA's property. This includes resumes submitted directly to hiring managers without contacting LJA's Human Resources Talent Department.