Managed Cloud Services Senior Offering Manager, Hyperscaler

About the role

SAS Managed Cloud Services (MCS) provides hosting services for SAS products in a private cloud (Azure, AWS or GCP) with dedicated expert service and support. Customers choose MCS for proven expertise, exceptional performance, platform flexibility, 24x7x365 support and cost effectiveness. Today MCS is one of the fastest growing areas at SAS.

As the MCS Offering Manager for Hyperscalers, you will be responsible for managing the public cloud foundation for all SAS’ managed cloud offerings. Unlike a traditional Product Manager focused on software features, the MCS Offering Manager owns the end-to-end service lifecycle of SAS’ managed cloud solutions, including service design, packaging, pricing, operational readiness, compliance, customer experience, and ongoing service improvement.

This role sits at the intersection of strategy, cloud operations, product development, and customer success, ensuring SAS’ managed cloud offerings are innovative, scalable, secure, and aligned with both customer needs and business goals. The Offering Manager partners cross-functionally with Product Strategy, R&D, Cloud Architecture, Cloud Operations, Sales, Marketing, Finance, Legal, and regional delivery teams to ensure offerings meet market demand and deliver measurable business value.

The Offering Manager is instrumental in driving transformation through the Viya platform, industry solutions and related third-party technologies, while enabling global consistency through communities of practice, standardized delivery playbooks, and continual service optimization. This is a highly strategic role requiring a balance of market insight, technical understanding, service design expertise, and business acumen.

Responsibilities

• Own the end-to-end Managed Cloud Services Offering lifecycle for all foundational components of a public cloud provider (e.g., hosting locations, standard SKUs for compute, storage, network, cloud-native leveraged services).
• Own the first customer-ready minimum requirements for initial launch.
• Drive feature parity of core functionality across different hyperscalers and hosting platforms.
• Define, maintain, communicate, and enable non-MCS teams (PSD, CA, TS, etc.) on tools, RBAC, and customer environments.
• Develop close relationships with hyperscalers to integrate new elements and components into offerings, including identifying cost-saving opportunities.
• Maintain oversight of available data centers and features used by MCS offerings.
• Contribute to defining and prioritizing offering requirements using market data, customer feedback, input from SAS industry leaders, and other SMEs.
• Support development and maintenance of offering roadmaps aligned with SAS’ business goals and product roadmaps.
• Assist in evaluating technical feasibility and integration needs, partnering with R&D, Cloud Operations, and Product Strategy.
• Participate in customer engagements (briefings, reviews, feedback sessions) to capture insights and validate offering direction.
• Collaborate cross-functionally with Sales, Marketing, Finance, Legal, and regional teams to support offering readiness and launch.
• Contribute to pricing, packaging, positioning, and sales enablement materials for managed cloud offerings.
• Monitor post-launch performance and collaborate with operational teams to drive incremental improvements.
• Support compliance alignment by coordinating with Security, Legal, and regional regulatory teams.
• Support the launch of new managed cloud offerings, ensuring readiness across product, operations, support, sales, marketing, and customer success teams.
• Track offering KPIs such as adoption, customer satisfaction, and operational performance, providing insights to senior leaders.
• Lead offering roadmap development and influence product strategy to ensure managed cloud needs are represented in the product lifecycle.

Requirements

• Bachelor’s degree, preferably in Business Administration, Product Management, Computer Science, or related discipline.
• 8+ years of experience in Product Management, Consulting, Managed Cloud Services, or related function in the technology industry, preferably including product management.
• Strong understanding of hyperscale cloud platforms, SaaS, Managed Services, XaaS models, and cloud infrastructure.
• Proven ability to lead cross-functional initiatives, build business cases, and define KPIs for offering success.
• Experience influencing product strategy, ensuring managed cloud requirements shape SAS’s product development lifecycle.
• Experience defining pricing models, packaging strategies, and go-to-market frameworks for cloud offerings.
• Deep understanding of cloud service architecture, managed cloud delivery models, and cross-product integrations.
• Equivalent combination of related education, training, and experience may be considered in place of the above qualifications.

Additional Competencies, Knowledge, and Skills

• Ability to understand product or service features and describe associated customer value.
• Organizational skills for managing commitments, schedules, and deadlines.
• Strong interpersonal and teamwork skills.
• Skilled in effective communication, influencing, and negotiation.
• Experience presenting to large audiences.
• Ability to map market requirements into service offer features.

Benefits

• Comprehensive medical, prescription, dental, and vision plans.
• Medical plan options include:
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan; pharmacy ships prescriptions for no additional charge.
• Industry-leading 401k plan.
• Tuition Assistance Program and programs to support development.
• Generous time away including vacation, paid holidays, and U.S. Winter Wellness Break (December 25–January 1).
• Volunteer Time Off, parental leave, and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.