Mammography Tracking Specialist

Position Highlights & Primary Responsibilities

• Mammography Tracking: Generates, mails, and tracks mammography letters, including undeliverable mail.
• Answers inbound and makes outbound patient phone calls.
• Enters data into the Epic patient chart, enters and maintains information and generates reports.
• Retrieves pathology reports, tracks abnormal mammograms.
• Enters orders and does some scheduling and rescheduling of exams.
• Copies patient records onto discs or faxes paperwork.
• Communicates with technologists, physicians, and clinical staff.
• Contacts outside facilities to retrieve patient records.
• Maintains all necessary records and data entry into the Mammography Tracking System.
• Tracks all abnormal mammograms into the Epic system per MQSA regulations.
• Maintains organized detailed records for inspection.

Customer Service And Patient Care

• Obtains and enters accurate health history from the patient.
• Fosters excellent working relationships with patients, coworkers, radiologists, physicians, and other departments.
• Reports all patient feedback to Mammography Supervisor.
• Works with the technologist staff on projects as needed.

Department Maintenance

• Maintains a neat, clean, and organized work area.
• Affords assistance with daily operations of the mammography department as needed.
• Maintains supply inventories in work area.
• Reports software failures to IT, communicates information to coworkers using heat ticket log and email.
• Promotes a positive and productive work environment by acting in a courteous and respectful manner toward fellow employees, physicians, and patients.

Required Qualifications

• High school diploma, or GED.
• 2+ years of experience in Radiology or a Women's Imaging Practice.
• Prior mammography tracking experience.
• Working knowledge of computer skills to include Microsoft Office Word, Excel, and Power point.
• Working knowledge of MQSA and Women's Imaging exams.
• Working knowledge of medical terminology.
• Familiarity with pathology reports and Imaging reports.
• Excellent verbal communication, organizational, and problem-solving skills.
• Attention to detail, and comfortable speaking over the phone with patients under sometimes stressful circumstances in a professional manner.