Major Account Specialist

About the role

Pacific Office Automation, the largest independently owned document imaging and technology dealer in the nation, is seeking a Major Account Specialist to support our sales team and valued customers. This role blends administrative support with customer service and account coordination, playing a key role in maintaining strong relationships with our major accounts. This position is ideal for someone who is highly organized, customer-focused, and thrives in a fast-paced office environment where no two days are the same. Location: Beaverton, OR. Status: Full-Time | Onsite.

Responsibilities

• Provide day-to-day administrative and operational support to the inside sales team
• Manage new customer onboarding, including account setup and coordination with internal teams
• Process sales orders, service orders, and related documentation accurately and efficiently
• Monitor and maintain customer accounts to ensure timely follow-up and resolution
• Answer high-volume inbound phone calls and emails in a professional and timely manner
• Update and maintain CRM systems and internal tracking spreadsheets
• Coordinate with service, logistics, finance, and sales teams to ensure smooth customer experiences
• Assist with reporting, documentation, and special projects as requested by leadership
• Troubleshoot customer issues and escalate when necessary to ensure prompt resolution

Requirements

• 2+ years of experience in administrative support, customer service, sales support, or account coordination
• Strong proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent communication skills, both written and verbal
• Strong attention to detail and accuracy
• Ability to manage multiple priorities and meet deadlines
• Professional phone presence and customer-first mindset
• Ability to work independently while also collaborating with a team

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with employer match
• Paid Vacation, Sick Leave, and Holidays
• FSA Program
• Clear opportunities for growth within sales support, operations, or account management
• Ongoing training and professional development
• Supportive, team-oriented culture

Pay

Starting Pay: $20–$22/hour DOE

Schedule

Full-Time | Onsite