Major Account Director

About CoLab

CoLab is the AI platform designed to enhance engineering decision-making. Our platform helps teams develop products faster by leveraging a repository of design feedback and lessons learned through AI agents. Founded in St. John's, Newfoundland, CoLab has grown significantly since its inception in 2019, being recognized on Deloitte's Fast 50™ and Fast 500™ lists.

About the role

In this role as Major Account Director, you will be responsible for growing and expanding existing CoLab customer accounts. You will work closely with current enterprise customers to achieve significant business outcomes using relevant solutions. Key responsibilities include building and executing robust account strategies, deep account planning, and multi-threaded selling. The ideal candidate should have experience managing complex enterprise accounts, a passion for helping others succeed, and strong communication skills.

What you'll do

• Build relationships with existing customers and new strategic accounts
• Develop and execute a comprehensive account strategy to maximize customer value and drive significant revenue growth
• Provide expertise on CoLab and industry best practices
• Identify, qualify, and build opportunities within existing accounts
• Collaborate with Account Executive and Customer Success teams to manage enterprise account expansions and renewals
• Understand customer business and technical needs to achieve desired outcomes
• Manage follow-up conversations and document all activities in Salesforce
• Travel to customer sites on average 1 week per month

Who you are

• Experience managing complex enterprise or major accounts within a SaaS business, or a strong engineering background paired with strong closing skills
• Experience working with large enterprises (10,000+ employees)
• Ability to understand and analyze use cases and demonstrate technical proficiency
• Strategic thinker capable of navigating complex enterprise sales for a new-to-market product
• Expertise in account planning and account mapping across multiple departments
• Committed team player with an ownership mindset and resilience
• Excellent communication skills and ability to convey ideas effectively
• Passionate about working in a fast-paced startup environment
• Bonus: experience with manufacturing clients (automotive, medical device, hardware/consumer products)

Note: CoLab values potential over perfection. We encourage applications from individuals who may not meet every qualification but are excited about the role and believe their unique background and perspective would add value to our team.