Maintenance Technician - The Palmer at Las Colinas

Preferred Apartment Communities combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow. Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization.

Responsibilities

• Assist in all maintenance requests, preventative maintenance, and amenity area maintenance for the apartment community.
• Complete maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).
• Respond to and resolve emergency maintenance requests for after-hours calls (weeknights, weekends, and holidays).
• Prepare vacant apartments to make rent ready.
• Perform preventative maintenance work.
• Keep the maintenance shop clean and organized; maintain adequate stock/inventory of parts for equipment and appliances.
• Interact directly with residents.
• Maintain logbooks and databases; enter service requests and status updates into the database.
• Assist in monitoring contractors' work performance.
• Support the Maintenance Manager in meeting budget responsibilities.
• Follow and promote company policies and procedures.
• Prioritize customer service.
• If the property does not have a housekeeper, perform light cleaning duties such as cleaning models, clubhouses, leasing office, emptying trash, cleaning the grounds, and amenity areas.
• Maintain (clean, orderly, and in working condition) all amenity areas (pool, compactors, weight rooms, parking decks, etc.).

Customer Service Responsibilities

• Wear a complete, clean, and neat uniform when working on any PAA property, including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, according to PAA policy.
• Communicate with residents and prospects in a manner consistent with PAA's standards.
• Read and/or listen to resident requests/complaints.
• Receive resident complaints in a calm, open, and professional manner.
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
• Deliver newsletters, correspondence, etc. to residents' apartments.
• Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the Community Manager.

Requirements

• 1-3 years of maintenance experience (apartment maintenance experience preferred).
• Troubleshooting and problem-solving skills.
• Budget or basic business finance knowledge is helpful.
• Refrigeration certification (type 2 or universal) or obtain within the first 90 days of employment.
• Valid driver's license (free from major moving violations) and dependable transportation.

Physical Requirements

• Ability to use various hand tools and test equipment.
• Ability to bend, stoop, and kneel for extended periods of time.
• Ability to push and pull up to 300 pounds on wheels.
• Ability to lift up to 50 pounds.
• Ability to climb ladders of up to 40 feet in height.
• Ability to use a hand-truck.

Special Physical Requirements

• Move appliances (75 to over 300 pounds) between apartment units, potentially up one to three flights of steps using a hand truck.
• Move commercial laundry machines (120 to 300 pounds) for repairs and preventative maintenance.
• Transport building materials (several pounds to over 300 pounds) for structural repairs.
• Perform maintenance on special equipment (e.g., exercise equipment, gas grills, golf carts, car washes, amenity areas, and security gates) often weighing in excess of 100 pounds.
• Install lighting or ceiling fans using a step ladder while lifting.

Benefits

• Generous PTO program.
• 13 paid holidays plus 3 floating holidays and a paid volunteer day.
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates.
• 401k with exceptional employer match.
• Associate apartment discount.
• Educational Assistance Program (tuition and certifications).
• Company-paid employee assistance, mental health, and wellness programs.