Maintenance Technician, Residential

About the Role

The Maintenance Technician assists the Maintenance Supervisor in maintaining the physical integrity of the property, ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. In the absence of the Maintenance Supervisor, the Maintenance Technician assumes all maintenance responsibilities.

Responsibilities

• Conduct all business in accordance with company policies, procedures, and state/federal regulations (e.g., Lead Based Paint, ADA, Fair Housing, HAZCOM, OSHA).
• Maintain awareness of property conditions and promptly address unsafe situations.
• Schedule and perform routine preventive maintenance on equipment as directed.
• Inspect and maintain tools in excellent condition.
• Know utility meter cut-offs, apartment/fixture cut-offs, and sewer clean-outs.
• Perform work area clean-up and safety-related duties.
• Ensure storage areas remain locked when not in use.
• Diagnose and perform daily minor/routine maintenance or repairs involving:
  • Electrical and plumbing
  • A/C and heating systems
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances
  • Shutters, doors, cabinets, windows, sliding glass doors
  • Boiler, gas, and electric systems
  • Door locks, P.O. boxes, and locks
  • Security systems
  • Ceiling leaks
  • Walls
  • Pool areas, tile, hot tub/spa, pool furniture
• Inspect and coordinate make-ready repairs and services; assist make-ready staff to meet deadlines.
• Report major repairs and requisitions to the Maintenance Supervisor before expenditures.
• Change locks, rekey locks, and make keys.
• Move heavy appliances/equipment between storage and apartments as needed.
• Assist in moving abandoned furniture/appliances to dumpsters.
• Perform other tasks as requested by supervisors or company officials.

Qualifications

• High school diploma or GED equivalent.
• 2+ years’ experience in maintenance/property management.
• EPA Universal Certification required; CPO Certification preferred.
• Ability to earn future designations (e.g., EPA, OSHA requirements).
• Solid knowledge of carpentry, electrical, plumbing, etc.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment, multi-task, and meet deadlines.
• Team-oriented problem solver.
• Maintain professional appearance and manner.
• Ability to work extended periods without relief during emergencies.
• Physical requirements: stooping, standing, climbing; lift/carry up to 50 lbs for 30 feet.
• Valid driver’s license.
• Rotating on-call availability, including nights, weekends, and holidays.

Benefits

Employees working at least 21 hours per week are eligible for:

• Health, Dental, Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Voluntary benefits (e.g., Critical Illness, Pet Insurance)

Company Overview
The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company focused on commercial real estate (CRE) and related businesses. With nearly 900 professionals in over 30 offices nationwide, RMR manages ~$40 billion in assets and has 35+ years of institutional experience. Recognized as a “Top Place to Work” by The Boston Globe and an “ENERGY STAR Partner of the Year” by the EPA, RMR is headquartered in Newton, MA, and was founded in 1986.