Maintenance Technician - Providence Trail

Responsibilities

• Aid in all maintenance requests, preventative maintenance, and amenity area maintenance for the apartment community.
• Complete maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).
• Respond and resolve emergency maintenance requests for after business hours calls (weeknights, weekends, and holidays).
• Prepare vacant apartments to make rent ready.
• Perform preventative maintenance work.
• Keep the maintenance shop clean and organized; maintain adequate stock/inventory of parts for equipment, appliances, etc.
• Interact directly with residents.
• Maintain logbooks and databases; enter service requests and status updates into database.
• Aid in monitoring contractors work performance.
• Support the Maintenance Manager in meeting budget responsibilities.
• Follow and promote company policies and procedures.
• Make customer service a priority.
• If the property does not have a housekeeper, perform light cleaning duties such as cleaning models, club houses, leasing office, emptying trash, cleaning the grounds and amenity areas, etc.
• Maintain (clean, orderly, and in working conditions) all amenity areas (pool, compactors, weight rooms, parking decks, etc.)

Customer Service

• A complete clean and neat uniform must be worn when working on any PAA Property including nights and weekends, if applicable.
• Communicate with residents and prospects in a manner consistent with PAA's standards.
• Read and/or listen to resident requests/complaints.
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.
• Deliver newsletters, correspondence, etc. to residents' apartment.
• Cook resident functions (food, tables, display areas, etc.) as requested by the Community Manager.

Qualifications

• 1-3 years maintenance experience (apartment maintenance experience preferred).
• Troubleshooting and problem-solving skills.
• Budget or basic business finance helpful.
• Refrigeration certification (type 2 or universal) or obtain in the first 90 days of employment.
• Valid driver's license (free from major moving violations) and dependable transportation.

Physical Requirements

• Must be able to use various hand tools and test equipment.
• Must be able to bend, stoop, and kneel for extended periods of time.
• Must be able to push and pull up to 300 pounds on wheels.
• Must be able to lift up to 50 pounds.
• Must be able to climb ladders of up to 40 feet in height.
• Must be able to use a hand-truck.

Special Physical Requirements

• May be required to move appliances from one apartment unit to another apartment unit on opposite ends of the property.
• May be required to move or transport several different building type materials weighing several pounds to over 300 pounds.
• May be required to perform maintenance on special equipment (i.e., exercise equipment, gas grills, golf carts, car washes, amenity areas, and security gates).
• May be required to perform certain resident service functions or make upgrades to the apartment home.