Maintenance Technician - Plumbing

About the role

At GoldOller, Service Technicians – Plumbing play a critical role in delivering a safe, comfortable, and high-quality living experience for our residents. This role focuses on diagnosing plumbing issues, completing repairs and installations, and ensuring plumbing systems operate efficiently across the community.

Responsibilities

• Maintain inventory, materials, and expenses responsibly.
• Manage move-in and move-out inspections with attention to plumbing systems, fixtures, and water heaters.
• Document service requests, repairs, and resident-caused damages accurately in the work order system.
• Maintain daily communication with the Service Manager regarding work order progress and property needs.
• Complete all reports and software entries accurately and on time.
• Communicate clearly and courteously with residents regarding service requests.
• Participate in resident events and support community engagement when requested.
• Diagnose and repair plumbing issues including leaks, clogs, water pressure concerns, and system malfunctions.
• Install, maintain, and repair plumbing fixtures, water heaters, drainage systems, and supply lines.
• Complete service requests within 24 hours whenever possible.
• Respond to emergency maintenance calls, including urgent plumbing issues.
• Document work orders daily with detailed notes on diagnostics, repairs, and materials used.
• Perform preventative maintenance on plumbing systems and related equipment.
• Maintain tools, equipment, and shop areas in an organized and professional manner.
• Monitor work orders for recurring plumbing issues and report long-term concerns to the Service Manager.
• Absorb and assist with coordinating outside contractors when specialized plumbing services are required.
• Walk and inspect assigned property areas regularly to identify maintenance or plumbing concerns.
• Help maintain common areas, breezeways, stairwells, and grounds to community standards.
• Monitor for drainage issues, water leaks, irrigation concerns, or standing water.
• Assist with seasonal maintenance needs such as freeze prevention and snow/ice removal where applicable.

Requirements

• High school diploma or GED preferred
• 3–5 years of hands-on plumbing experience in residential, commercial, or multifamily settings
• Minimum 1 year of multifamily or residential maintenance experience preferred
• Ability to lift and carry up to 50 lbs and perform physical tasks including standing, climbing, and bending
• Valid driver’s license and reliable personal vehicle
• Must possess basic plumbing and maintenance tools
• Working knowledge of Fair Housing, ADA, OSHA, and local building codes
• Strong communication skills and the ability to work collaboratively with residents, vendors, and team members
• Experience with RealPage (OneSite/Ops Technology) is a plus

Skills

• Strong troubleshooting and problem-solving skills for plumbing and maintenance issues
• Proficiency using plumbing tools and equipment
• Ability to read blueprints, schematics, and technical drawings
• Strong organizational and multitasking abilities
• Working knowledge of Fair Housing, ADA, OSHA, and local building codes
• Strong communication skills and the ability to work collaboratively with residents, vendors, and team members
• Experience with RealPage (OneSite/Ops Technology) is a plus

Benefits

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year (grows with tenure)
• A Celebrate YOU Day to use for any special occasion
• Comprehensive Medical, Dental, and Vision Plans (available after 60 days)
• Company Paid Health Reimbursement Account
• Paid Maternity Leave
• Company Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• All-inclusive access to GoldOller property amenities including pools, wellness classes, and fitness centers
• Company-paid certifications and licensing
• And so much more!