Maintenance Technician - Phoenix AZ

Job Description Resident Service Engineer /Machine Maintenance Technician 1st Shift 8:00 AM to 4:30 PM Location: Phoenix AZ About Packsize Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet. About The Role We are looking for a highly skilled Resident Service Engineer in the Dallas,TX area. This Engineer will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service. What You'll Do Work cross-functionally with R&D, Software and Quality Engineering teamsReceive incoming parts and supplies, verify their quality and quantityEnsure proper documentation and record-keeping of parts transactionsMonitor and maintain accurate inventory levels of parts and supplies.Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.Completes and successfully pass training coursesDevelops knowledge of Packaging DesignsLearns and develops the customer support and technical skills necessary to perform high quality maintenancePerforms preventive maintenance on machines, equipment and accessoriesPerforms installation of new equipment and train Customer PersonnelLearns and completes basic administration duties (assigned tasks, emails, etc.)Exposed to moving parts and electricity that require safety protocolsExcellent work ethic and time management skills neededMust be accessible via telephone, and promptly return email and phone messagesTravel by vehicle or airplane within assigned geography, overnight travel may be required What You'll Bring Proven experience in parts and inventory management, preferably in similar industryProficiency in using inventory management software and toolsExcellent Customer Service skillsBasic Excel, Word skillsKnowledge of Windows platformsAdvanced mechanical skillsAdvanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentationAbility to learn troubleshooting and problem-solving proceduresAble and willing to lift up to 50 lbsAbility to walk, climb, stand, carry materials, stoop, kneel, bend at waistMust be able to climb a ladderExhibit mature, independent judgment with little or no direct supervisionEffectively communicate through written and verbal reports to customer and direct supervision regarding worksite statusAssociate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferredGood mechanical and troubleshooting skillsClean driving record with a valid driver’s license Machine Operation Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine. Travel There will be initial travel requirements for training purposes. Working Environment and Physical Demands The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to: Communicate with others to exchange informationWork within a production facility, warehouse, or manufacturing environmentMove yourself in different positions to accomplish tasks in various environments, including tight and confined spacesConvey yourself great distances within and around various work sites and from one work site to anotherRemain in a stationary position, often standing for prolonged periods.Work in a noisy environment at various temperaturesMove objects (equipment, machinery, and products) weighing up to 50 lbsAscend and descend ladders, stairs, scaffolding, ramps, steps stools, and the likePerform tasks that require you to bend, stretch, push, pull, carry, and reach What We Offer Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places. Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities. Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being. Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.