Maintenance Technician - Park Haven West Arlington

About the Role

We are hiring a Maintenance Technician at our expansive 524-unit property in Arlington, TX. This role involves assisting with all maintenance requests, preventative maintenance, and amenity area upkeep to ensure a safe and welcoming community for our residents.

Responsibilities

• Assist in all maintenance requests, preventative maintenance, and amenity area maintenance for the apartment community.
• Complete maintenance work orders for residents, including service for appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.
• Respond to and resolve emergency maintenance requests after business hours (weeknights, weekends, and holidays).
• Prepare vacant apartments to make them rent-ready.
• Perform preventative maintenance work.
• Keep the maintenance shop clean and organized; maintain adequate stock/inventory of parts for equipment and appliances.
• Interact directly with residents to address concerns and requests.
• Maintain logbooks and databases; enter service requests and status updates into the database.
• Assist in monitoring contractors' work performance.
• Support the Maintenance Manager in meeting budget responsibilities.
• Follow and promote company policies and procedures, prioritizing customer service.
• If the property does not have a housekeeper, perform light cleaning duties such as cleaning models, clubhouses, leasing offices, emptying trash, cleaning grounds, and amenity areas.
• Maintain (clean, orderly, and in working condition) all amenity areas (pool, compactors, weight rooms, parking decks, etc.).

Customer Service Responsibilities

• Wear a complete, clean, and neat uniform when working on any PAA property, including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, according to PAA policy.
• Communicate with residents and prospects in a manner consistent with PAA's standards.
• Read and/or listen to resident requests and complaints.
• Receive resident complaints in a calm, open, and professional manner.
• Solve problems quickly, usually within 24 hours, or contact a supervisor for immediate assistance.
• Deliver newsletters, correspondence, etc., to residents' apartments.
• Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the Community Manager.

Requirements

• 1-3 years of maintenance experience (apartment maintenance experience preferred).
• Troubleshooting and problem-solving skills.
• Budget or basic business finance knowledge is helpful.
• Refrigeration certification (type 2 or universal) or obtain within the first 90 days of employment.
• Valid driver's license (free from major moving violations) and dependable transportation.

Physical Requirements

• Ability to use various hand tools and test equipment.
• Ability to bend, stoop, and kneel for extended periods of time.
• Ability to push and pull up to 300 pounds on wheels.
• Ability to lift up to 50 pounds.
• Ability to climb ladders of up to 40 feet in height.
• Ability to use a hand-truck.

Special Physical Requirements

• Move appliances (75 to over 300 pounds) between apartment units, potentially up one to three flights of steps using a hand truck.
• Move commercial laundry machines (120 to 300 pounds) for repairs and preventative maintenance.
• Transport building materials (several pounds to over 300 pounds) for structural repairs.
• Perform maintenance on special equipment (e.g., exercise equipment, gas grills, golf carts, car washes, amenity areas, and security gates), which may weigh in excess of 100 pounds.
• Install lighting or ceiling fans using a step ladder while lifting.

Pay

Expected pay rate of $24.00 per hour.

Benefits

• Generous PTO program.
• 13 paid holidays plus 3 floating holidays and a paid volunteer day.
• Comprehensive, affordable medical coverage, as well as company-paid dental and vision coverage available to all full-time, regular associates.
• 401k with exceptional employer match.
• Associate apartment discount.
• Educational Assistance Program (tuition and certifications).
• Company-paid employee assistance, mental health, and wellness programs.