Maintenance Technician, Multifamily

About the role

The Maintenance Technician supports and is accountable for delivering on commitments to residents, including quality move-ins, residential satisfaction, expedited service, and personal attention. This role responds to residents’ service needs and helps deliver superior customer service.

Responsibilities

• Prepare make-ready apartments by performing painting, carpet repairs, cleaning, general repairs, housekeeping duties, and any other tasks necessary to ensure a quality move-in experience.
• Respond to resident requests in a timely manner and with a professional attitude.
• Maintain and repair plumbing, HVAC, basic electrical systems, carpentry, painting, and snow removal (if applicable).
• Maintain grounds, pools/hot tubs, common areas, and dog park amenities to keep them clean, operational, and safe.
• Provide on-call support for after-hours emergencies as required.
• Report maintenance concerns in vacant units, models, and common areas to the Maintenance Supervisor.
• Perform maintenance tasks as scheduled by the Maintenance Supervisor.
• Ensure compliance with state, local, and federal fair housing laws.
• Attend and participate in required training programs.
• Perform all duties as assigned in a timely manner while delivering superior customer service and representing the company professionally.
• Adhere to Cushman & Wakefield uniform and professional appearance standards.
• Follow all safety procedures and safeguard company tools and equipment.
• Maintain reliable and punctual on-site attendance; report any tardiness or attendance issues to the immediate supervisor.

Requirements

• Valid driver’s license.
• EPA 608 – Minimum Type II certification.
• CPO or local city-required certificate.
• Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions.
• Ability to compute rates, ratios, and percentages, and prepare and interpret bar graphs.
• Ability to deal with problems involving several known variables in routine situations.
• Ability to follow written, oral, or diagrammed instructions using common sense.
• Ability to perform basic arithmetic (add, subtract, multiply, divide) using whole numbers, common fractions, and decimals.
• Ability to write routine reports and correspondence.
• Follow all safety procedures.

Qualifications

• High school diploma, GED, or completion of trade, technical, or vocational school.
• 1+ years of related experience.

Work environment

This role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regular travel between properties in varying weather conditions is required.

Physical demands

Frequent standing, walking, ascending/descending staircases, ladders, or step stools. Regularly required to remain stationary (sitting or standing) for up to 85% of the time. Must be able to exert up to 100 pounds occasionally, frequently, or constantly to lift, carry, push, pull, or move objects. Travel up to 10% of the time, with frequency and duration varying by assignment.

Benefits

• 120 hours of paid time off annually (prorated upon hire).
• 40 hours of sick time annually (prorated upon hire).
• 2 volunteer days annually to support community causes.
• 12+ company holidays annually.
• Paid parental leave.
• Medical, dental, vision, and life insurance, with supplementary options including pet insurance and pre-tax spending accounts.
• Early access to pay.
• Company discounts program with major retailers and service providers.
• Personal and professional development resources, including LinkedIn Learning.
• Employee Assistance Program and counseling services.
• Employee housing discount: 50% of market rate during the first year of employment and 75% thereafter for eligible team members, subject to company policy and applicable tax laws.

Pay

The compensation range for this position is $22.10 – $26.00 per hour.