Maintenance Technician II - Five Points

About the role

The Maintenance Technician II performs skilled work in the maintenance and repair of apartment buildings and building fixtures. The position supports Knoxville’s Community Development Corporation (“KCDC” or “Authority”) mission, strategic goals, and objectives.

Responsibilities

• Removes, installs and repairs cabinets and counter tops.
• Installs and repairs baseboards, molding, and trim.
• Repairs damaged walls, ceilings, and stairs.
• Removes and replaces damaged flooring and tile.
• Repairs and adjusts windows and doors.
• Removes, installs, and repairs door locks.
• Installs and repairs door and window screens.
• Repairs bookcases, bulletin boards, tables, office furniture, and other wood fixtures.
• Paints over repaired areas as needed; replaces damaged roofing shingles.
• Repairs and/or replaces dishwashers.
• Installs electrical conduit and wiring; makes connections to switch boxes; repairs and/or replaces electrical base plugs and switches; replaces circuit breakers; removes, installs, and repairs lighting fixtures; tests, locates, and repairs strain in electrical circuits, equipment, and appliances; repairs electric ranges, refrigerators and heaters.
• Repairs and maintains plumbing fixtures such as sinks, commodes, water closets, bath tubs, showers, and faucets; replaces defective fittings, valves, traps, washers, and gaskets; locates and repairs leaks in water lines; cuts, reams, glues, and solders plastic and copper pipes and fittings; opens clogged drains, traps and fixtures; installs, removes and repairs water heaters.
• Repairs and maintains masonry structures; removes damaged stones, bricks, and blocks; mixes mortar and lays bricks and blocks; repairs concrete walks, driveways, and porches.
• Repairs metal fixtures; performs burning and welding tasks.
• Inspects and replaces fire extinguishers.
• Cleans, repairs, and replaces gutters and downspouts.
• Maintains stock of all items used in work.
• Sprays and treats apartments to control ants, fleas, roaches and other pests.
• Assists in the maintenance of grounds around housing developments.
• Affords assistance and training to employees in operations and repairs pertaining to listed duties.
• Installs, replaces, repairs, and makes keys for core lock system.
• Performs minor repairs on HVAC units.
• Attends training sessions.
• Performs other duties as assigned.

Requirements

• High School Graduation or GED and supplemented by completion of appropriate apprenticeship programs, or in-service training programs.
• Proficiency in the following mechanical and building craft trades: electrical, appliance repair, plumbing, and carpentry.
• An equivalent combination of education and experience may be considered.
• Preference may be given to applicants who hold the Certificated Maintenance Technician II designation and/or have experience using Yardi Voyage software for work orders.

Behavioral competencies

• Effective Communication: Prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
• Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.
• Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
• Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment and decision making in accordance with level of responsibility.
• Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.
• Teamwork: Employee balances team and individual responsibilities. Exhibits objectivity and openness to others' views and gives and welcomes feedback. Contributes to building a positive team spirit; puts success of team above own interests; and supports everyone's efforts to succeed.