Maintenance Technician II

About the Role

At Invitation Homes, our associates are the foundation of our success. We connect your work to real impact, invest in your growth, and welcome you to feel at home — because care isn't just something we say, it's something you experience. As a Maintenance Technician II, you will be performing high-quality maintenance work in our single-family rental homes while providing outstanding customer service to our residents.

Responsibilities

• Completing maintenance service requests across multiple trades
• Providing excellent customer service and promoting a quality living experience for all residents
• Performing required work while demonstrating respect for resident’s home
• Completing regular ProCare visits in residents’ homes to perform proactive maintenance and repairs
• Completing the associated checklist for each visit within its respective mobile app platform
• Scheduling the next ProCare Maintenance Visit with the resident through the maintenance mobile app
• Educating residents regarding all maintenance topics by specifically showing the Invitation Homes expectations webpage (https://www.invitationhomes.com/resident-responsibilities)
• Educating residents on the functional systems of their rental home
• Completing general property condition assessments at all property visits and alerting the property management team when items require immediate attention
• Reviewing and using Technician-specific reports to find opportunities for improvement
• Performing repairs in vacant properties while they are on-the-market or during the turn process
• Properly using and caring for company-supplied tools, materials, and vehicles
• Proactively reviewing the next day’s appointments to ensure proper equipment, material, information, and allotted time is available to complete the work in a single visit
• Adhering to all Invitation Homes safety guidelines
• Performing other duties as assigned

Requirements

• High School diploma or equivalent
• 2-5+ years’ proven experience in residential repairs and maintenance, other building maintenance or related experience
• OSHA 10 certification (new hires will have up to 90 days to complete if not already certified)
• Current driver's license and automobile insurance
• Ability to be at work on a regular and consistent basis, including occasional weekends and holidays
• Ability to provide basic hand and power tools
• Physical ability to perform tasks requiring frequent climbing, reaching, stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
• Ability to lift and/or move 50 pounds or more

Qualifications

• The following certifications are a plus:
  • EPA Certification: Type I, Type II, and/or EPA Universal
  • HVAC Certification
  • CPO certification (pool)
• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills; multi-lingual is a plus
• Comfortability using mobile devices (i.e., iPad and/or iPhone) and various mobile applications
• Understanding of residential construction and mechanical systems
• Ability to perform general repairs in plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC (minor), and appliances

Benefits

• Competitive pay and annual bonus program
• Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401(k) with company matching contributions
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Casual dress code and a genuinely great work environment
• Team events, celebrations, and a culture that values connection
• Employee Resource Groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation
• Career growth paths and learning opportunities — we promote from within

Pay

The salary range for this position is: $22.21 - $38.50, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.