Maintenance Technician - Elwood Apartment Homes $1,000 Sign-On Bonus

About the role

Ready to join Team Timberland? We are looking for an experienced Maintenance Technician who knows their craft inside and out. This Shakopee, MN community features 288 apartment homes across 12 residential buildings and one clubhouse. In this role, you’ll tackle our tougher repair jobs and work closely alongside our Maintenance Supervisor to keep daily operations running smoothly.

One Company Culture: We all come from different backgrounds and bring a variety of unique experiences to the table. It is that diversity of perspectives and opinions that drive us to be better. Working together is what drives us forward!

Responsibilities

• Deliver Exceptional Resident Service: Respond to and complete resident work orders in a timely, professional, and thorough manner. Diagnose issues accurately, communicate solutions clearly, document completed work, and ensure repairs meet a high standard while minimizing disruption to residents.
• Preventative and Routine Maintenance: Execute scheduled preventative maintenance programs across residential units, buildings, amenities, and mechanical systems. Identify developing issues before they become costly repairs, maintain accurate records, and proactively communicate recommended repairs or replacement needs to management.
• Maintain Property Standards and Curb Appeal: Take ownership of the physical appearance and overall condition of the community, including buildings, grounds, amenities, common areas, mechanical spaces, and resident-facing areas. Regularly inspect the property and address deficiencies to ensure the community consistently meets or exceeds company quality standards.
• Serve as a Property-Wide Problem Solver: Act as a senior resource for diagnosing and resolving complex maintenance issues involving plumbing, electrical, HVAC, appliances, drywall, doors, locks, life-safety equipment, and other building systems. Use sound judgment to determine when repairs can be completed in-house and when specialized vendors or management support are required.
• Execute High-Quality Make-Readies: Complete the make-ready process, including inspections, repairs, preventative maintenance, cleaning coordination, final quality-control inspections, and completion of outstanding items. Ensure every apartment is safe, functional, clean, and ready for move-in according to established turnover standards and deadlines.
• Conduct Thorough Property Inspections: Perform routine inspections of apartments, common areas, amenity spaces, mechanical rooms, building exteriors, and other property areas. Identify safety concerns, deferred maintenance, water intrusion, equipment failures, damage, and other potential liabilities, and promptly communicate and address findings.
• Emergency and On-Call Response: Participate in the rotating on-call schedule and provide dependable after-hours response to maintenance emergencies. Quickly assess urgent situations, take appropriate action to protect residents and the property, communicate with management and emergency vendors when necessary, and thoroughly document all emergency responses.
• Champion Safety and Compliance: Follow all company, OSHA, manufacturer, and applicable local requirements related to maintenance operations, personal protective equipment, chemical handling, electrical and mechanical systems, equipment operation, and life-safety procedures. Identify unsafe conditions and take immediate action to protect residents, team members, vendors, and the property.
• Manage Vendors and Specialized Repairs: Coordinate with approved vendors under the leadership of the Maintenance Supervisor when repairs or services exceed in-house capabilities. Clearly communicate the scope of work, monitor vendor performance, verify completed work, and report deficiencies to management to ensure work is completed accurately, safely, and within expected timelines.
• Maintain Accurate Documentation and Inventory: Maintain complete and timely records of work orders, preventative maintenance, inspections, apartment turns, equipment repairs, and vendor services. Monitor maintenance inventory and supplies, communicate shortages, and help ensure essential parts and materials are available to support daily operations.
• Support and Mentor the Maintenance Team: Under the lead of the Maintenance Supervisor, serve as a senior-level resource