Maintenance Technician

About the Role

This position completes technical and mechanical tasks to safeguard the physical properties of buildings, grounds, amenities, and common areas, ensuring they meet the Company’s standards for cleanliness, appearance, safety, and functionality.

Responsibilities

• Complete assigned work orders and preventive maintenance by identifying deficiencies, making repairs according to policies, procedures, safety standards, and code requirements.
• Manage the "make-ready" process for vacant apartment homes, including pre-move-out inspections, creating punch lists, coordinating with vendors, requesting supplies, completing maintenance tasks, and inspecting finished work.
• Follow procedures for obtaining and tracking maintenance materials, supplies, equipment, and tools, including returning unused items and notifying supervisors of reordering needs.
• Document service requests accurately and completely to ensure proper tracking and follow-up.
• Maintain grounds, common areas, and amenities by picking up trash, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
• Support cost-cutting and expense control by repairing parts when feasible, minimizing waste, and using tools and equipment appropriately.
• Comply with safety and risk-management policies, including attending safety meetings, completing OSHA training, and reporting accidents or incidents immediately.
• Stay up-to-date on all required training and meetings.
• Assist in organizing routine property inspections to identify safety and maintenance needs and communicate concerns to management.
• Manage inventory, requisition requests, and required maintenance reports.

Requirements

• EPA certifications Type I and II or Universal for refrigerant recycling (for Certified Service Technicians).
• All certifications required by State and Local jurisdictions (for all Service Technicians).
• Valid driver’s license to operate a golf cart on property and for personal transportation to pick up parts and supplies.

Skills & Qualifications

• Sheetrock and paint experience.
• Appliance repair experience.
• Basic knowledge of general repairs.
• Understanding of liability and risk mitigation.
• Proactive approach to inspections and issue escalation.
• Ability to troubleshoot remotely and support team members.
• Experience managing budgets and requisition orders.
• Curb appeal maintenance experience.
• Ability to produce high-quality make-readies and work orders while minimizing callbacks and repeat issues.
• Availability for on-call duties with a response time of one hour or less.

Equipment & Tools

Must be knowledgeable and skilled in the safe use and maintenance of the following:

• Hand Tools: Various wrenches, hammers, grips, saws, sledgehammers, snips, posthole diggers, etc.
• Power Tools: Wrenches, grinders, sanders, drills, saws, etc.
• User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, step ladders, full ladders, double ladders.
• Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc.
• Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, pH tests, gauges, etc.

Physical Requirements

• Constant need (66% to 100% of the time) to be on feet and perform activities such as bending, stooping, squatting, kneeling, climbing stairs and ladders, pushing/pulling, and reaching above shoulder level.
• Frequent need (33% to 66% of the time) to lift and carry items weighing 25–75 lbs.; occasional need (1% to 33% of the time) for 75–150 lbs.; rare need (less than 1% of the time) for over 150 lbs. (often with assistance). Examples include washer/dryers, refrigerators, A/C units, and furniture.
• Constant need (66% to 100% of the time) for vision to document maintenance, read manuals, labels, and instructions, and perform detailed repair work. Frequent need (33% to 60% of the time) for distance vision to oversee assistants and observe property-wide issues.
• Constant need (66% to 100% of the time) for hearing and speaking to communicate with staff, vendors, and residents, diagnose repairs, and follow verbal instructions.

Working Environment

• Primarily indoors (66% to 100% of the time), with frequent outdoor work (33% to 66% of the time) in all weather conditions, often for extended periods.
• Occasional exposure (1% to 33% of the time) to paint fumes, solvents, and adhesives (e.g., during apartment make-readies).
• Frequent need (33% to 66% of the time) to work in awkward or confining positions.
• Frequent driving (33% to 66% of the time) to pick up parts/supplies, with occasional on-call travel to the property at short notice. Must have a valid driver’s license and automobile insurance.

Reasoning Development

Moderate. Must apply logical thinking to practical situations, follow standardized procedures (with minor deviations), and think rationally beyond specific instructions.