Maintenance Technician

Primary Role

The Maintenance Technician is responsible for completing service requests, performing preventative maintenance, preparing apartments for new residents, and maintaining the overall appearance and functionality of the property. This role works closely with the Property Manager to ensure maintenance operations are completed safely, efficiently, and with exceptional customer service.

Key Responsibilities

• Complete resident service requests accurately, professionally, and in a timely manner.
• Communicate clearly with residents regarding maintenance updates and expectations.
• Deliver exceptional customer service during every resident interaction.
• Follow up to ensure maintenance concerns have been fully resolved.
• Perform general maintenance including plumbing, electrical, HVAC, appliance repair, carpentry, drywall, painting, and other building repairs.
• Diagnose maintenance issues and determine appropriate solutions.
• Complete preventative maintenance according to company schedules.
• Maintain tools, equipment, and maintenance inventory.
• Prepare apartments for new residents by completing repairs, painting, cleaning touch-ups, and inspections.
• Clock in and out at the start and end of each shift.
• Coordinate unit turn timelines with the Property Manager to support occupancy goals.
• Ensure every apartment meets Talon's quality standards prior to move-in.
• Conduct routine inspections of buildings, common areas, amenities, and grounds.
• Maintain excellent curb appeal throughout the community.
• Identify maintenance concerns before they become larger issues.
• Assist with seasonal property maintenance, including snow removal, landscaping support, and exterior upkeep as needed.
• Respond appropriately to maintenance emergencies and participate in the on-call rotation.
• Ensure work is completed safely and in compliance with company policies.
• Identify and report potential safety hazards immediately.
• Assist during weather events or other property emergencies.
• Work closely with the Property Manager to prioritize maintenance needs.
• Clock in and out at the start and end of each shift.
• Coordinate with vendors and contractors as directed.
• Maintain accurate work order documentation within AppFolio.
• Participate in training, team meetings, and continuous improvement initiatives.
• Follow company Standard Operating Procedures (SOPs) and safety guidelines.

Qualifications

• Previous maintenance, facilities, construction, or skilled trades experience preferred.
• General knowledge of plumbing, electrical, HVAC, appliance repair, and carpentry.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work independently while managing multiple priorities.
• Comfortable using smartphones, tablets, and maintenance software (AppFolio experience preferred).
• Valid driver's license and reliable transportation.
• Ability to lift up to 75 pounds and perform physical work indoors and outdoors in varying weather conditions.

Salary & Benefits

• Competitive hourly wage based on experience.
• Performance-based bonus opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Company-provided tools and equipment (where applicable).
• Ongoing training and professional development.
• Career advancement opportunities within a rapidly growing portfolio.

Success Metrics

• Work order completion time and quality.
• Resident satisfaction with maintenance service.
• Preventative maintenance completion.
• Apartment turn quality and readiness.
• Property appearance and curb appeal.
• Compliance with safety standards and SOPs.
• Teamwork, dependability, and communication.
• Initiative in identifying and resolving maintenance concerns.