Maintenance Technician

About Us

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Responsibilities

• Maintain guest rooms, public space, and back-of-the-house areas in good repair
• Perform tasks in various trades, including carpentry, plumbing, electrical, air conditioning, painting, wall covering, and masonry
• Assist teams as needed, embodying our “ONE TEAM. ONE VISION.” philosophy
• Provide innovative solutions aligned with our mission to be the best, most respected hotel company in America
• Promote and engage in internal growth programs
• Exemplify and live by our company culture
• Meet or exceed company goals and three key metrics
• Complete all required training
• Adhere to all standard operating procedures and property-specific brand standards
• Perform duties as requested by management to improve hotel operations and guest service
• Maintain knowledge of fire alarm systems and evacuation procedures
• Repair or replace items such as light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall coverings, caulking, grouting, and other miscellaneous items
• Maintain records of repairs performed, scheduled, pending, and needing evaluation
• Inspect guest rooms, public spaces, and back-of-the-house areas to identify areas needing repair, touch-up, or replacement
• Assist other departments with the systematic application of the preventive maintenance program
• Ensure safety and security of guests, associates, and hotel assets in conjunction with hotel management
• Maintain confidentiality of company business functions, including financial status, guest information, and associate issues

Requirements

• Basic mechanical aptitude for operating and repairing hotel facilities and equipment
• Working knowledge of basic hand and power tools
• Ability to communicate effectively in writing, by telephone, and in person
• Ability to report to scheduled shifts and work a flexible schedule, including nights, weekends, and holidays
• Maintain a clean and attractive work area, uniform, and personal appearance
• Organized, honest, and able to work well with others
• Provide personalized, friendly service to every guest and associate
• Highest degree of integrity, humility, and adherence to the Golden Rule
• Ability to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, respect, excellence, community focus, and service
• Physical ability to bend, reach, kneel, push, stretch, and lift or carry up to 50 pounds
• Ability to perform work for 8 hours in restrictive spaces or environments
• Eyesight enabling both near and far vision
• Comfortable using a step stool or ladder
• Ability to use/lift arms for up to 8 hours
• Ability to handle heat and stress
• Ability to work in varying weather conditions (heat, cold, rain, etc.)
• Finger dexterity for operating equipment
• Clear, understandable voice; basic hearing ability; and understanding of English
• Ability to write

Benefits

• Paid Time Off
• Optional Health, Wellness, and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company-paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs