Maintenance Technician

About Quinn Residences

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle.

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About the Role

The Maintenance Technician/Field Service Technician works closely with the Portfolio Manager in the execution of operational priorities of assigned HUB as well as day-to-day management of service requests and resident satisfaction. This is a full-time, in-person position based at our Winder Hub in Winder, GA.

Responsibilities

• Adhere to property-level expense budgets.
• Establish and maintain resident satisfaction standards.
• Hold vendors accountable to established operating standards.
• Promote and uphold all company policies.
• Diagnose and perform minor and routine maintenance/repair involving:
  • Electrical and plumbing (including water lines)
  • A/C and heating systems
  • Appliances (when applicable)
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings, and carpentry
  • Tile, carpet, flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights
  • Fireplaces, ceiling fans
  • Gas fixtures and appliances
  • Shutters, doors, cabinets, windows, sliding glass doors
  • Water heater, gas and electric
  • Door locks, mailboxes, and locks
  • Security systems (where applicable)
  • Ceiling leaks
  • Walls, minor sheetrock repair, painting
  • Pool areas, tile, and pool furniture
• Prepare vacant units for occupancy by removing trash and other debris, performing maintenance, painting, and cleaning within established timeframes.
• Maintain property appearance by removing litter, debris, snow, and ice; cleaning grounds, walkways, breezeways, parking lots, curbs, trash receptacle areas, amenities, and other common areas.
• Paint and maintain fencing, curbs, building exteriors, and common area interiors.
• Respond within 24 hours to resident requests for maintenance, troubleshoot problems, and take action to resolve concerns.
• Clean up work area and restore it to its original condition after completing maintenance tasks.
• Notify residents upon completion of their maintenance requests.
• Respond within 1 hour to emergency maintenance requests after hours when scheduled for on-call duty.
• Complete all administrative requirements and forms accurately and in accordance with established property deadlines (e.g., timeclock, turnover cards, on-call logs, site inspection logs, service requests, pool logs, maintenance checklists).
• Maintain and utilize tools, equipment, and vehicles in a clean, orderly, and safe manner.
• Follow established procedures for accessing and returning tools and other materials from the maintenance shop.
• Assist Maintenance Supervisor with inventory and ordering processes when requested.
• Maintain, secure, organize, and clean the shop as needed.
• Perform routine maintenance on property equipment, pools, amenities, office equipment, and tools to ensure proper working order.
• Perform routine lighting inspections and replace or schedule replacement of burnt-out bulbs.
• Participate in safety inspections and alert supervisor of any safety hazards immediately.
• Comply with all safety policies, including utilizing required safety equipment (e.g., back belt, safety glasses).
• Comply with policies and procedures laid out in the property manual kept on-site.
• Participate in and meet deadlines for all mandatory training programs.
• May be required to assist at other Quinn Management properties upon request.
• Possess and maintain personal hand tools; report to work on time as scheduled and in proper uniform.
• Collaborate with Facilities Manager to routinely introduce new vendors to the vendor network in assigned market to ensure competitive pricing.
• Assist Facilities Manager in tracking and managing vendor compliance (e.g., insurance, license(s)).
• Ensure job assignments are effectively distributed across vendors and field service techs to optimize KPIs (e.g., cost, quality, speed, capacity, and resident experience).
• Perform all other duties as assigned.

Requirements

• EPA/HVAC certification required.
• High school graduate or equivalent required; technical school preferred.
• General knowledge of all aspects of maintenance repair and service, including plumbing, electrical, appliance repair, HVAC, general maintenance, and minor carpentry.
• Previous maintenance experience required; apartment maintenance experience preferred.
• Knowledgeable in Microsoft Office products, with general Microsoft Excel skills.
• Proficient in Yardi property management software or other similar property management software.
• Able to multi-task with multiple projects and deadlines.
• Keen eye for construction details and overall physical property attributes.
• Strong organizational, creative, and communication skills.
• Ability to work independently with minimal direct supervision.
• Travel required for site inspections and other team meetings.

Skills

• Ability to effectively communicate with supervisor, co-workers, and residents.
• Skills to perform maintenance in electrical, plumbing, appliance repair, carpentry, painting, pool maintenance, carpet repair, roofing, furnace, and air conditioning maintenance and repair.
• Ability to perform tasks in an orderly and timely manner.
• Technical skills necessary to perform assigned maintenance duties and knowledge in all areas of property maintenance.
• Excellent customer service skills.
• Good interpersonal skills and ability to interact effectively with managers, co-workers, residents, and vendors.
• Ability to work effectively on a team and contribute to team goals.
• Knowledge of location of electric, irrigation, and water shut-offs.
• Ability to multi-task and prioritize.