Maintenance Technician

About The Opportunity

The Maintenance Technician is responsible for the day-to-day maintenance, preventive maintenance coordination, repairs, and overall condition of an assigned portfolio of approximately 6-10 My Salon Suite locations, with the number of assigned locations varying based on business needs. This role partners closely with District Managers (DMs), field management, vendors, contractors, and property management to keep locations safe, clean, functional, operational, and lease-ready. The Maintenance Technician is a proactive, customer-focused, and cost-conscious facilities partner who manages facility issues from initial request through completion. The role is responsible for troubleshooting and resolving routine maintenance issues within the scope of the Team Member's training, authorization, and applicable licensing requirements, while appropriately coordinating licensed or qualified vendors for work outside that scope. The role serves as a key field resource for assigned locations, providing hands-on maintenance support while coordinating with the Facilities Project Manager on vendor relationships, larger repairs, projects, and facility priorities. Because assigned locations provide 24/7 building access, this position may require after-hours emergency response, including nights, weekends, and holidays.

The Ideal Candidate

You are a hands-on facilities professional who takes ownership of building conditions, responds quickly to facility issues, and follows problems through to resolution. You are comfortable working independently across multiple locations while balancing routine maintenance, preventive maintenance, work orders, vendor coordination, facility priorities, and emergency response. You have practical knowledge of general building maintenance, including plumbing fixtures, electrical systems, doors, locks, drywall, painting, cabinetry, HVAC-related building components, and other common commercial building systems. You understand the difference between routine maintenance and work that requires a licensed, certified, or otherwise qualified professional, and you know when to safely troubleshoot, repair, escalate, or coordinate a vendor. You are organized, resourceful, cost-conscious, and customer-focused. You communicate professionally with members, District Managers, field leadership, vendors, contractors, and property management, and take pride in keeping every location safe, functional, clean, and ready for business.

Essential Functions

Facilities & Work Order Management

• Manage Member Service/SuiteForce tickets from initial request through completion, including troubleshooting, routine repairs, vendor coordination, documentation, communication, and closeout.
• Partner with District Managers and field management on daily facility upkeep, priorities, Brand Standards, and location readiness.
• Maintain an organized maintenance schedule and complete work within established deadlines and approved budgets.
• Proactively identify recurring issues, safety concerns, facility trends, and preventive maintenance opportunities and communicate recommendations to the Facilities Project Manager and field leadership.
• Support new locations, make-ready projects, cabinetry orders, and special facility projects as needed.
• Determine whether facility issues fall within routine maintenance responsibilities, landlord/property-management responsibilities, or contracted services, and coordinate appropriately.
• Travel between assigned locations to complete maintenance activities, conduct facility assessments, meet vendors, and support location needs.
• Maintain accurate work-order documentation, service records, photos, and other required facility documentation.

Maintenance & Preventive Maintenance

• Perform routine building maintenance and minor repairs within the Team Member's training, authorization, and applicable licensing or certification requirements, including doors, locks, ceiling tiles, drywall, painting, fixtures, cabinetry, and other common building components.
• Perform drywall patching and repair, including taping, mudding, skim coating, sanding, finishing, and texturing, consistent with training, experience, and applicable requirements.
• Perform routine painting and touch-up work, including preparation, patching, priming, and finishing.
• Maintain salon-specific plumbing components within authorized scope, including shampoo bowls, sinks, faucets, hoses, drains, P-traps, strainers, knobs, and water-source hardware.
• Complete scheduled facility inspections and non-regulated preventive maintenance activities, including plumbing fixture checks, filter replacement, vent and grille cleaning, visual inspections, and general facility condition assessments.
• Maintain an organized inventory of commonly used maintenance parts, including P-traps, strainers, hoses, knobs, filters, bulbs, ceiling tiles, and other frequently used supplies.
• Monitor interior and exterior building conditions and coordinate structural or landlord-responsible repairs with property management.
• Identify, troubleshoot, and appropriately escalate electrical, plumbing, HVAC, structural, or other work that requires a license, permit, certification, specialized training, or qualified professional.
• Do not independently perform regulated electrical, HVAC, or other licensed trade work unless the Team Member possesses and maintains all credentials required for the specific work and location.

HVAC & Building Systems Support

• Manage seasonal thermostat schedules and make appropriate thermostat adjustments to support location comfort and operations.
• Replace HVAC filters and clean supply and return vents and grilles in suites and common areas as appropriate.
• Perform basic thermostat checks and visual inspections of HVAC-related building conditions.
• Respond to reported temperature or HVAC concerns and perform basic troubleshooting within authorized scope, such as checking thermostat settings or identifying a tripped breaker where it is safe and authorized to do so.
• Escalate HVAC repairs and regulated service needs to the contracted HVAC provider rather than independently performing HVAC repair or preventive maintenance.
• Coordinate with local contracted HVAC providers, including meeting contractors onsite, providing access, communicating location conditions, and confirming completion of requested service.
• Partner with District Managers, field management, and the Facilities Project Manager to ensure scheduled quarterly HVAC preventive maintenance and service contracts are completed.
• Document recurring HVAC concerns and communicate trends or unresolved issues to the Facilities Project Manager.

Vendor & Contract Coordination

• Maintain strong working relationships with approved local vendors and contractors and serve as the primary onsite point of contact for assigned locations when work is being performed.
• Coordinate vendor scheduling, site access, onsite communication, and completion of approved work.
• The Facilities Project Manager is responsible for vendor sourcing, vetting, overall relationship management, and larger vendor negotiations. The Maintenance Technician supports these relationships through professional field coordination, communication, and feedback regarding vendor performance.
• Review quotes and service recommendations within assigned responsibilities and escalate pricing, scope, or budget concerns to the Facilities Project Manager as appropriate.
• Monitor vendor performance, quality, timelines, and completion of work and communicate concerns or recurring issues to the Facilities Project Manager.
• Coordinate cleaning company audits, service proposals, and performance issues with District Managers and the Facilities Project Manager.
• Maintain organized storage areas and monitor maintenance inventory to minimize delays and unnecessary purchases.
• Coordinate licensed or qualified trade professionals when work falls outside the Team Member's authorized scope.

Member & Team Support

• Troubleshoot and resolve member facility concerns professionally and efficiently.
• Train District Managers and members on basic self-help, preventive maintenance, and troubleshooting procedures that are appropriate and within the Team Member's scope.
• Maintain strong relationships with members, District Managers, field management, vendors, contractors, and property management.
• Provide basic IT troubleshooting and coordinate technology service providers when needed.
• Communicate facility issues, recurring concerns, and operational impacts clearly and promptly to appropriate stakeholders.

Emergency Response

• Respond promptly to urgent facility issues, including:
  • Water leaks, flooding, and water mitigation coordination
  • HVAC failures or significant temperature issues
  • Electrical issues
  • Plumbing backups
  • Broken doors or locks
  • Significant property damage
  • Other issues affecting operations or safety
• During an emergency, the Team Member will:
  • Take immediate and reasonable action within the Team Member's training and authorized scope to protect people, minimize property damage, and stabilize the situation.
  • For HVAC issues, perform only basic troubleshooting within authorized scope and contact the contracted HVAC provider when repair or regulated service is required.
  • Communicate promptly with management and property management as appropriate.
  • Coordinate emergency vendors or qualified professionals when required.
  • Follow company procedures for emergency documentation, communication, vendor engagement, and work-order closeout.
• Provide timely updates to the Facilities Project Manager and appropriate field leadership until the issue is stabilized or transferred to the appropriate vendor or property-management resource.

What We Need

Education and Experience

• Minimum 3 years of general, commercial, or facilities maintenance experience preferred.
• Experience with salons, retail, commercial properties, or multi-tenant environments preferred.
• Demonstrated working knowledge of general building maintenance, including plumbing fixtures, basic electrical troubleshooting, carpentry, drywall, painting, doors, locks, fixtures, and common building components.