Maintenance Technician

About the role

UpKept Services is seeking a skilled Field Service Technician to deliver high-quality residential maintenance and repair services on behalf of homeowner associations (HOAs) and community associations managed by UpKept Services clients. Working under the direction of the Maintenance Director, the Technician responds to work orders, performs preventive maintenance, coordinates with trade partners, and represents UpKept Services with professionalism in every community interaction.

Responsibilities

• Respond to reactive maintenance requests within assigned service-level timelines.
• Diagnose issues across common trades including plumbing, electrical, HVAC, carpentry, and general repairs.
• Complete assigned work orders accurately in the work order management platform, including labor time, materials used, photos, and notes.
• Identify scope changes and escalate to the Maintenance Director before proceeding with out-of-scope work.
• Obtain customer or community manager acknowledgment on change orders or NTE adjustments as required.
• Perform routine inspections and preventive maintenance tasks as assigned across community common areas.
• Document findings and flag deferred maintenance items for Director review.
• Support seasonal maintenance programs (e.g., HVAC filter changes, irrigation walkthroughs, lighting checks).
• Serve as on-site point of contact for approved trade partners when overseeing subcontracted work.
• Verify trade partner work quality before closing associated work orders.
• Report trade partner performance issues to the Maintenance Director promptly.
• Log all time accurately in the UKG timekeeping system on a daily basis.
• Maintain vehicle, tools, and equipment in clean, organized, and safe working condition.
• Adhere to all safety protocols, OSHA guidelines, and UpKept Services policies.
• Retain work order records and supporting documentation in accordance with the company’s 5-year retention policy.
• Interact courteously and professionally with community residents, board members, and property managers.
• Communicate job status updates proactively to the Maintenance Director or community manager as applicable.

Requirements

• 2+ years of hands-on experience in residential or commercial maintenance, facilities, or a related trade.
• Working knowledge of at least two trades (e.g., plumbing, electrical, HVAC, carpentry, painting).
• Valid driver’s license with a clean driving record; reliable transportation required.
• Ability to read and interpret work orders, basic schematics, and scope documents.
• Comfortable using mobile technology for work order management, timekeeping, and communication.
• Physical ability to lift up to 50 lbs, work at heights, and operate in varying outdoor conditions.

Qualifications

• Bilingual (English/Spanish) a plus in select markets.

Skills

• Self-directed and organized.
• Accountable and tech-comfortable.
• Clear communication and time management skills.
• Professional demeanor in all interactions.

Benefits

Joining UpKept means being part of a close-knit, high-performing team with the backing of a global organization that is actively investing in people, technology, and growth.

Pay

This is a full-time, non-exempt position. Typical hours are Monday through Friday; schedule may vary based on community service needs and emergency maintenance requests.

Schedule

Regular local travel between assigned community sites is required.

Conditions

• Regular local travel between assigned community sites is required.
• Conditions vary by season and location, including exposure to outdoor weather, moderate to high noise levels, and physical work environments.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to operate tools and equipment.
• The employee must be able to lift objects up to 50 lbs, work at heights, and operate in varying outdoor conditions for extended periods.