Maintenance Technician

About the role

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Responsibilities

• Foster excellent guest/associate rapport by promptly addressing requests.
• Perform daily shift reports including documenting all calls in the Engineer’s log, monitoring and closing out calls.
• Adhere to all OSHA standards and procedures.
• Perform preventative maintenance on all furniture, fixtures and equipment throughout the interior and exterior of the hotel and in guest rooms.
• Assist in cost control: Heat, Power, Light, Sewer and Water and provide recommendations for improved methods and procedures.
• Troubleshoot, repair and/or maintain the following:
  • All building and FF&E
  • HVAC; Heating, Ventilation, Air conditioning, and Refrigeration equipment
  • Electrical systems
  • Mechanical equipment, i.e. motors, starters, pumps, fans, generators and chillers
  • Plumbing and drains
  • Pneumatic and electronic systems and controls
• Perform other duties and complete special projects as assigned.

Requirements

• High school diploma or trade school degree.
• 1‑2 years’ hands‑on experience in maintenance (plumbing, electrical, carpentry, etc.).

Skills

• Strong technical skills, including proficiency in using hand and power tools.
• Excellent problem‑solving abilities and the capacity to work independently or as part of a team.
• Exceptional communication and interpersonal skills to interact effectively with guests and colleagues.
• Physical stamina for demanding tasks, including lifting up to 50 lbs and working in various weather conditions.
• Strong organizational and time management skills to handle multiple tasks efficiently and see all projects through.
• Demonstrated ability to follow safety protocols and procedures.
• Flexibility to work various shifts, including nights, weekends, and holidays.

Benefits

• A free, well‑balanced meal every shift
• Discounted Gym Membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment)
• Company‑paid life insurance
• Employee assistance program
• 401k with employer match

Schedule

Flexibility to work various shifts, including nights, weekends, and holidays.