Maintenance Technician at Luxury Highrise Apartment

Who We Are

Since 2004, Bluecore Residential has owned and managed over 10,000 units throughout the US, with $2 billion in assets under management. We've taken technology and transparency to an elevated level. We have no patience for bureaucratic red tape; our teams are empowered to solve problems and make decisions that are in the best interest of their asset.

About the Role

The Maintenance Technician will be a fully skilled technician who can complete all service requests, including HVAC, for an ultra luxury high-rise community in downtown Indianapolis. The mission is to achieve Bluecore's standard for completing all service requests, focusing on resident satisfaction while being included in the on-call rotation answering emergency service requests.

Responsibilities

• Troubleshoot and make necessary repairs to maintain apartments, including plumbing, electrical, appliances, and general maintenance repairs
• Communicate with the Maintenance Supervisor daily and accurately record the status of service requests and make-ready units
• Achieve Bluecore's standard for completing make-ready turns within 7 days
• Ensure inventory of adequate parts and supplies are in stock and organized; use supplies cost efficiently without jeopardizing quality
• Demonstrate urgency, professionalism, and thoroughness with every service request and make-ready
• Bring knowledge in all areas of maintenance while continually learning and growing your skill set
• Take accountability for the community's appearance and overall satisfaction of the residents
• Inspect and repair all areas of the community; adhere to health and safety procedures and implement preventative maintenance
• Work as a team with the office staff to ensure overall resident satisfaction
• Learn how to accurately complete records in Yardi and commit to using Sparkle as an inspection tool
• Embrace Bluecore's culture of empowerment and transparency by engaging in healthy debate with leadership (No Fear of Conflict) and sharing what is not working well (4WHAT) on a weekly basis

Who You Are

• You are a problem solver
• You have general maintenance knowledge and are eager to learn more
• You are driven and willing to learn from the Maintenance Supervisor
• You have an off the chart sense of urgency
• You are organized and have a plan for everyday
• You embrace change and the opportunity it brings
• You run on transparency and healthy debate (No Fear of Conflict); using your voice and follow through to make a difference
• You are passionate about customer service; you put yourself in the resident's shoes and act quickly and efficiently
• You see technology as a tool to help you do your job better
• You consider your residents an extended family and look forward to fulfilling work orders timely
• You know that teamwork is key in sustaining a winning property

Requirements

• Experience as a Maintenance Technician
• Experience working at an apartment community
• EPA Type II or Universal certification
• CPO certification preferred, not required
• Reliable transportation to perform all job duties

Benefits

• Paid Time Off – 120 hours PTO accrual starting upon hire
• Floating Days – 2 floating days
• Holiday Pay – 9.5 holidays
• Paid Volunteer Hours – 8 hours of paid volunteer time available throughout the year
• Housing Discounts – 25% off rent available for all employees off any unit
• Comprehensive Insurance Benefits – Medical PPO, HDHP, FSA, HSA with employer match; Dental, Vision, STD, & LTD
• Retirement Plan – 401K with a 25% company match up to 6%
• Travel & Personal Discounts – Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount)
• Certification Reimbursement – Full reimbursement for approved industry related certifications, including CAM, CPO, EPA, and more
• Performance Bonuses – Leasing, renewal, CNOI performance-based bonuses & more
• Tech Forward & Transparent Culture – Innovative internal software to make your job easier
• Property Empowerment – Operate your property without the regional bureaucratic constraints of a traditional property management company
• Cultural Appeal – We run on transparency and healthy debate (No Fear of Conflict); you are encouraged to appeal and share what is not working well. Your voice truly matters