Maintenance - Technician

Key Responsibilities

• Respond to maintenance calls and work orders promptly and professionally
• Communicate clearly with guests and team members; provide updates and follow through to completion
• Document work performed, parts used, and outcomes in the maintenance log/CMMS
• Perform preventive maintenance using checklists (guestrooms, public areas, BOH, equipment rooms)
• Record readings and inspections (meters, temperatures, pressures, equipment condition) as assigned
• Identify repeat issues and recommend corrective actions to leadership

Qualifications

• A high school diploma or GED
• General maintenance experience required; hotel engineering experience preferred
• Ability to troubleshoot across multiple trade areas (electrical, plumbing, HVAC, general building)
• Basic computer skills for work orders/logs
• Valid driver’s license may be required depending on the property/role

Skills & Expectations

• Strong communication and service mindset
• Dependable, accountable, and safety-focused
• Able to prioritize and stay calm in a fast-paced environment
• Flexible schedule (24/7 hotel operation)

Physical Requirements

• Stand and walk for extended periods
• Move throughout the property regularly
• Use hands for tools/controls
• Reach overhead and below the knees
• Frequent bending, twisting, stooping, kneeling, crouching
• Occasional climbing and ladder work
• Lift/move up to 50 lbs frequently and heavier items with assistance/equipment as appropriate
• Work in varying temperatures, indoor/outdoor conditions, and moderate-to-loud noise levels
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions