Maintenance Technician

Key Responsibilities

• Work closely with the Maintenance Manager to coordinate procedures for Property Managers and Director of Asset Management.
• Be proficient with the on-line service request system, including handheld applications.
• Perform routine building inspections on both building common areas, customer space, and exterior.
• Install and repair plumbing fixtures and accessories; perform minor leak repairs to roof, windows, and fountains.
• Install and repair various types of electrical fixtures including lamp and ballast replacement, switches, receptacles, breakers, etc.
• Log chillers and, in conjunction with the HVAC Technician, perform minor repair of heating, ventilation, and air conditioning equipment, including filter changes and belt replacements.
• Investigate and monitor repeat customer-related calls and report them to the Property Manager.
• Aid contractors with life safety alarm systems and water-based or dry fire protection systems shut downs and testing.
• Be responsible for accurate and timely record keeping and reporting.
• Afford assistance in hurricane preparedness and response.
• Foster a positive and productive working relationship with each customer in the building to ensure the best customer service experience and overall customer satisfaction.
• Be available for emergency calls at night, weekends, and holidays on an alternating schedule (on-call).
• Complete appropriate documentation in a timely manner.

Qualifications/Knowledge, Skills, Abilities

• Documented training/certification/license in one or more of the following fields: Electrical, Plumbing, Mechanical, Life Safety, Customer Service Skills.
• Basic computer skills, Excel, Word, Outlook.
• Available for emergency calls at night, weekends, and holidays on a rotating schedule (on-call).
• Maintain a current Florida Driver’s License.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.

Education/Experience

• A high school diploma or equivalent required.
• Three or more years of commercial real estate maintenance experience.
• A Systems Maintenance Administrator or Systems Maintenance Technician designation through BOMA preferred.