Maintenance Technician

About the Role

The Maintenance Technician ensures the physical aspects of the property meet the Company’s established standards and applicable laws by responding to maintenance requests from the Maintenance Manager/Supervisor, property staff, residents, or vendors.

Responsibilities

• Schedules, monitors, and/or performs preventative maintenance and apartment turns.
• Diagnoses problems and repairs in HVAC, electrical, plumbing, swimming pool, carpentry, drywall, exterior structural, and appliances.
• Ensures work order requests are responded to promptly and professionally.
• Ensures residential units are turned in a timely and efficient manner and verifies work completion.
• Provides excellent customer service to prospective and current tenants, promoting a quality living experience.
• Provides on-call pager service when scheduled and performs emergency maintenance work as required.
• Inspects buildings and grounds for safety and cleanliness, alerting Maintenance to needed repairs.
• Assists supervisor with scheduling and communicating with vendors and contractors.
• Obtains bids from outside contractors and oversees their work for completeness.
• Assists with purchasing maintenance supplies while staying within the planned budget.
• Accurately prepares and submits property invoices in accordance with established guidelines.
• Communicates with supervisor regarding the overall maintenance function of the property.
• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Requirements

• High School diploma or equivalent.
• Minimum 1 year of previous experience in property management maintenance, other building maintenance, or related trade.
• Current driver license and automobile insurance.
• May require one or more of the following certifications:
  • EPA Certification, Type I and II.
  • HVAC Certification.
  • CPO certification (pool).
  • Other licenses and/or certifications as required by state law.
• Must maintain professional appearance and comply with prescribed uniform policy.
• Must comply with all safety regulations, including the use of back brace, safety goggles, and gloves when appropriate.
• Ability to work weekends and non-traditional holidays.
• Must be reachable via phone or pager, except during approved time off.
• Must be available to work on-call or when needed due to staffing shortages.
• Some travel may be required.
• Willing to participate in social media content creation as needed.

Skills

• Ability to read, write, and understand English.
• Ability to use a personal computer or other computer tracking systems used at the property.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Good verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical functions.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task and make quick, effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.
• Frequent stooping, kneeling, crouching, feeling.
• Moderate climbing, balancing, crawling, reaching, pushing, pulling, lifting, and talking, hearing, and smelling.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish colors.
• Ability to distinguish differences or similarities in odors using nose.
• Ability to lift and/or move in excess of 100 pounds or more.
• Ability to use standard maintenance equipment.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in different regions).
• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with the public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, moving mechanical parts or machines, and fire.