Maintenance Technician

About the role

At GoldOller, Service Technicians are dedicated to ensuring every home is safe, comfortable, and beautifully maintained. This role delivers exceptional service by responding promptly to resident needs and service requests, maintaining properties to the highest standards, and preparing homes for new residents with care and precision.

Responsibilities

• Manage expenses by following inventory and purchasing procedures.
• Get approval for overtime at least 24 hours in advance (except true emergencies).
• Inspect units at move-in/move-out and document appropriate security deposit deductions.
• Report billable service request charges and lease violation fees.
• Communicate daily with the Service Manager and provide midday/end-of-day updates.
• Complete all reports and software entries (including work orders) accurately and on time.
• Follow safe work practices, attend safety meetings, and complete required checklists.
• Maintain a professional image and positive attitude at all times.
• Support and motivate team members through training, knowledge-sharing, and teamwork.
• Attend required meetings, safety reviews, and required training.
• Complete the full make-ready process and ensure all vacant units are ready within 5 business days (14 days for upgrades).
• Assist with unit inspections at notice-to-vacate and move-out.
• Assist with final move-in inspections to ensure units meet GoldOller standards.
• Conduct final inspections once make-ready work is reported complete.
• Complete assigned service requests within 24 hours and notify the Service Manager of delays.
• Close out all service requests electronically each day—complete or not.
• Meet daily/weekly work order goals.
• Perform snow/ice removal when applicable and ensure logs and vendor compliance.
• Walk and inspect your assigned GOZone weekly and maintain vacant exteriors.
• Maintain grounds, breezeways, stairwells, and common areas—no trash or debris allowed.
• Respond to on-call emergencies as scheduled.
• Maintain all OSHA/MSDS documentation.
• Keep tools, equipment, and shop areas organized and well-stocked.
• Monitor work orders for recurring issues or long-term maintenance needs.
• Complete monthly preventative maintenance tasks and reporting.
• Absenteeism: Assist with supervising contractors when needed.
• Report any questionable activity, unsanitary conditions, or unauthorized occupants/pets.
• Greet residents with eye contact and a smile.
• Communicate professionally and clearly, including written notices.
• Participate in resident events and attend court hearings when required.

Requirements

• High school diploma/GED preferred.
• At least 1 year of multifamily maintenance experience OR technical trade school.
• Physical ability to lift/carry up to 50 lbs and perform frequent physical activity (standing, climbing, stooping, etc.).
• Valid driver’s license and reliable personal vehicle.
• Must own basic maintenance tools.
• Experience/training in carpentry, plumbing, electrical, painting, and refurbishing required.
• EPA Certification required.
• CPO or CAMT certification preferred.
• Willing to work weekends and travel/overnight when needed.
• Must have a working smartphone for work order systems and on-call duties.

Qualifications

• Strong multitasking, organization, and communication skills.
• Working knowledge of Fair Housing, ADA, OSHA, local/state building codes, and landlord-tenant law.
• Ability to build strong working relationships with peers, leaders, residents, vendors, and the public.

Skills

• Ability to read financial reports, sketches, and blueprints.
• Experience with RealPage products (OneSite/Ops Technology) is a plus.

Benefits

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
• A Celebrate YOU Day (To use at your leisure, for any special occasion)
• Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
• Company Paid Health Reimbursement Account
• Paid Maternity Leave
• Company Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
• Perks And Benefits That We Offer...

Pay

Competitive salary based on experience and qualifications.

Schedule

Monday-Friday On Call Rotation Schedule