Maintenance Technician

About the role

At GoldOller, Service Technicians are dedicated to ensuring every home is safe, comfortable, and beautifully maintained. This role delivers exceptional service by responding promptly to resident needs and service requests, maintaining properties to the highest standards, and preparing homes for new residents with care and precision.

Responsibilities

• Manage expenses by following inventory and purchasing procedures.
• Get approval for overtime at least 24 hours in advance (except true emergencies).
• Inspect units at move-in/move-out and document appropriate security deposit deductions.
• Report billable service request charges and lease violation fees.
• Maintain a professional image and positive attitude at all times.
• Communicate daily with the Service Manager and provide midday/end-of-day updates.
• Complete all reports and software entries (including work orders) accurately and on time.
• Follow safe work practices, attend safety meetings, and complete required checklists.
• Keep the office area neat and orderly and adhere to company standards.
• Use company equipment responsibly and report any incidents within 24 hours.
• Attend required meetings and training sessions.
• Support and motivate team members through training, knowledge-sharing, and teamwork.
• Assist with unit turns, including completing the full make-ready process and ensuring all vacant units are ready within 5 business days (14 days for upgrades).
• Perform general repair, maintenance, and grounds work, completing assigned service requests within 24 hours and notifying the Service Manager of delays.
• Respond to on-call emergencies as scheduled.
• Monitor work orders for recurring issues or long-term maintenance needs.
• Complete monthly preventative maintenance tasks and reporting.
• Assist with supervising contractors when needed.
• Report any questionable activity, unsanitary conditions, or unauthorized occupants/pets.
• Communicate professionally and clearly, including written notices.
• Participate in resident events and attend court hearings when required.

Requirements

• High school diploma/GED preferred.
• At least 1 year of multifamily maintenance experience OR technical trade school.
• Physical ability to lift/carry up to 50 lbs and perform frequent physical activity (standing, climbing, stooping, etc.).
• Valid driver’s license and reliable personal vehicle.
• Own basic maintenance tools.
• Experience/training in carpentry, plumbing, electrical, painting, and refurbishing required.
• EPA Certification required.
• CPO or CAMT certification preferred.
• Willing to work weekends and travel/overnight when needed.
• Must have a working smartphone for work order systems and on-call duties.

Qualifications

• Strong multitasking, organization, and communication skills.
• Working knowledge of Fair Housing, ADA, OSHA, local/state building codes, and landlord-tenant law.
• Ability to build strong working relationships with peers, leaders, residents, vendors, and the public.

Skills

• Ability to read financial reports, sketches, and blueprints.
• Experience with RealPage products (OneSite/Ops Technology) is a plus.

Benefits

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
• A Celebrate YOU Day (To use at your leisure, for any special occasion)
• Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
• Company Paid Health Reimbursement Account
• Paid Maternity Leave
• Company Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
• Visit us at www.goldoller.com for more details!
• YouTube Channel: https://www.youtube.com/goldoller+tv

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate property needs and resident demands.