Maintenance Technician

About the role

At GoldOller, Service Technicians are dedicated to ensuring every home is safe, comfortable, and beautifully maintained. This role delivers exceptional service by responding promptly to resident needs and service requests, maintaining our properties to the highest standards, and preparing homes for new residents with care and precision.

Responsibilities

• Financial & Administrative Help: Manage expenses by following inventory and purchasing procedures. Get approval for overtime at least 24 hours in advance (except true emergencies).
• Inspect Units: Inspect units at move-in/move-out and document appropriate security deposit deductions.
• Report Charges: Report billable service request charges and lease violation fees.
• Maintain Professional Image: Communicate daily with the Service Manager and provide midday/end-of-day updates.
• Complete Reports: Complete all reports and software entries (including work orders) accurately and on time.
• Follow Safety Practices: Follow safe work practices, attend safety meetings, and complete required checklists.
• Keep Office Neat: Keep the office area neat and orderly and adhere to company standards.
• Use Equipment Responsibly: Use company equipment responsibly and report any incidents within 24 hours.
• Attend Meetings: Attend required meetings and training sessions.
• Support Team: Support and motivate team members through training, knowledge-sharing, and teamwork.
• Unit Turns: Complete the full make-ready process and ensure all vacant units are ready within 5 business days (14 days for upgrades).
• General Repair & Maintenance: Complete assigned service requests within 24 hours and notify the Service Manager of delays. For emergencies, contact the Service Manager within 60 minutes if a solution isn’t identified while still on-site.
• Resident Relations: Always greet residents with eye contact and a smile. Limit technical details when speaking with residents about maintenance concerns; communicate with the Service Manager first.
• Physical Abilities: Lift/carry up to 50 lbs and perform frequent physical activity (standing, climbing, stooping, etc.).

Requirements

• High school diploma/GED preferred.
• At least 1 year of multifamily maintenance experience OR technical trade school.
• Physical ability to lift/carry up to 50 lbs and perform frequent physical activity (standing, climbing, stooping, etc.).
• Valid driver’s license and reliable personal vehicle.
• Must own basic maintenance tools.
• Experience/training in carpentry, plumbing, electrical, painting, and refurbishing required.
• EPA Certification required.
• CPO or CAMT certification preferred.
• Willing to work weekends and travel/overnight when needed.
• Must have a working smartphone for work order systems and on-call duties.

Qualifications

GoldOller is an equal opportunity employer. Applicants are considered for positions based on their qualifications, experience, and abilities without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Skills

• Ability to read financial reports, sketches, and blueprints.
• Experience with RealPage products (OneSite/Ops Technology) is a plus.
• Strong multitasking, organization, and communication skills.
• Working knowledge of Fair Housing, ADA, OSHA, local/state building codes, and landlord-tenant law.
• Ability to build strong working relationships with peers, leaders, residents, vendors, and the public.

Benefits

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
• A Celebrate YOU Day (To use at your leisure, for any special occasion)
• Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
• Company Paid Health Reimbursement Account
• Company Paid Maternity Leave
• Company Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
• Company Paid Certifications and Licensing