Maintenance Technician
Job Description
The Maintenance Technician is responsible for ensuring the proper operation, repair, and upkeep of appliances and general maintenance systems within the apartment community. This position will focus heavily on diagnosing and repairing appliances, while also assisting with all other aspects of apartment maintenance as needed. The role supports resident satisfaction by providing quality service, completing work orders promptly, and helping maintain a safe, clean, and comfortable living environment.
Key Responsibilities
Diagnose, repair, replace, and maintain major household appliances, including refrigerators, dishwashers, ovens/ranges, microwaves, washers, and dryers. Ensure appliances meet safety standards and are in proper working order before new resident move-ins.
Keep accurate records of appliance maintenance, repairs, and parts used. Order or request replacement parts and maintain an organized inventory of appliance-related supplies.
Complete routine service requests and work orders in a timely and professional manner. Assist with make-ready tasks in preparing vacant units for new residents (painting, drywall repair, replacing fixtures, minor plumbing, light carpentry, etc.).
Perform preventative maintenance on plumbing, electrical, and mechanical systems under the direction of the Maintenance Supervisor. Provide support on seasonal property projects (pressure washing, weatherproofing, landscaping assistance, etc.).
Assist with HVAC assistance (no direct repair responsibility). Support HVAC-certified technicians by assisting with basic tasks (carrying tools, replacing filters, ensuring work area is prepared/clean). Report HVAC issues promptly to the Maintenance Supervisor for escalation to a certified technician. Ensure preventive HVAC tasks assigned to the team (such as filter changes and thermostat checks) are completed as directed.
Pool & Amenity Upkeep (CPO Preferred). Assist with pool and spa care, including cleaning, chemical checks, and reporting needed repairs (CPO certification preferred but not required). Help maintain community amenities such as fitness centers, laundry rooms, and clubhouses in clean and working condition.
Emergency & On-Call Response. Participate in on-call rotation for after-hours maintenance emergencies, excluding HVAC-specific repairs that require certification. Respond to urgent issues such as leaks, plumbing backups, electrical outages, and appliance failures with professionalism and urgency.
Safety & Compliance. Follow all OSHA regulations, company policies, and safety standards in daily work. Use personal protective equipment (PPE) and handle chemicals, tools, and equipment safely. Report hazards, incidents, or unsafe conditions immediately.
Resident Service & Teamwork. Provide excellent customer service while interacting with residents, addressing maintenance requests respectfully and efficiently. Collaborate with the Maintenance Supervisor and team members to complete projects and ensure resident satisfaction. Assist in community events and special projects when requested by management.
Qualifications
A high school diploma or equivalent required.
Proven experience in appliance repair (residential or multifamily setting preferred).
Basic knowledge of plumbing, electrical, carpentry, and painting.
Ability to assist with HVAC tasks but no certification required (HVAC certification a plus, not required).
CPO (Certified Pool Operator) preferred.
Strong troubleshooting, time management, and problem-solving skills.
Must be able to lift up to 50 lbs. and work on feet for extended periods, including outdoors in all weather conditions.
Valid driver's license and reliable transportation required.
Ability to work a flexible schedule, including participation in on-call rotation for after-hours emergencies.
Other Requirements: Flexibility to work weekends, if needed. Ability to follow safety guidelines and property policies.
Preferred (but Not Always Required)
Bilingual (English/Spanish)
Familiarity with OSHA standards and safe handling of cleaning supplies.
Compensation & Benefits
Competitive hourly wage + bonus potential
Health, dental, and vision insurance
401(k) with company match
Paid time off, holidays, and volunteer days
Professional development and continuing education support