Maintenance Technician

This role is for a talented Maintenance Technician responsible for a wide range of apartment and property maintenance duties, delivering high standards of customer service and curb appeal, and occasionally assisting with resident communications and events.

Responsibilities

• Perform maintenance and repairs on electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds as dictated by state guidelines.
• General carpentry tasks including wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair.
• Conduct proactive preventative maintenance such as siding, painting, lighting, sprinkler, pool, golf‑cart, elevator, and related systems.
• Maintain the work order system, ensuring all orders are completed promptly to company standards and resident satisfaction.
• Inspect property grounds, buildings, and common‑area amenities for safety, cleanliness, and identify issues requiring repair or replacement.
• Assist with property emergencies—including snow removal, inclement weather events, fires, and floods.
• Communicate promptly with maintenance leadership regarding all maintenance issues.
• Observe and promote safety and risk management in accordance with local, federal, state, and company regulations.
• Participate in emergency on‑call/after‑hours assignments, adhering to established response times.
• Promote customer satisfaction by maintaining cleanliness and curb appeal and interacting courteously with residents.
• Foster positive, collaborative relationships with residents, other properties, and vendors.
• Maintain a professional demeanor, appearance, and comply with the prescribed uniform policy.
• Adhere to all components of the company risk management program.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in property management or a related field.
• General maintenance and carpentry skills.
• CFC certification, HVAC license, and related certifications preferred.
• Experience with Yardi or a comparable property management system preferred.
• Basic proficiency with Microsoft Office Suite (Outlook and Word).

Special Requirements

• Must be on‑call for emergencies and reachable by telephone at all times.
• Valid driver’s license required; may need to travel around the property.
• Management reserves the right to review annual DMV reports for incumbents.

Skills and Requirements

• Ability to read, write, and understand English.
• Proficiency with general office equipment (telephone, fax, printer, copier, key‑track system).
• Excellent customer service and interpersonal skills.
• Strong organizational and time‑management abilities; capable of multitasking.
• Basic mathematical competency.
• Ability to cope with and defuse situations involving angry or difficult individuals.
• Maintain a valid driver’s license, clean driving record, and current auto insurance.
• Proficient with tools and equipment appropriate to the job responsibilities.
• Sensitivity to confidential matters.
• Complete AJ Dwoskin Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Schedule

• Regular schedule may require overtime, weekends, and non‑traditional holidays.
• May be required to be on‑call and provide assistance during staffing deficiencies on‑site.

Physical Requirements

• Lift, push, and pull up to 100 pounds.
• Walk up to 10 miles daily around the property, including uneven surfaces.
• Climb several flights of stairs multiple times per day.
• Hearing and visual ability to detect and respond to emergencies.
• Sit, stand, reach, bend, and stoop for extended periods.
• Use standard maintenance equipment.
• Communicate spoken instructions clearly, loudly, and accurately.
• Visual requirements include color perception, depth perception, and field vision.
• Ability to tolerate stressful situations and work with minimal to moderate supervision.