Maintenance Technician - Arlington Hills

About the Role

The Maintenance Technician plays a critical role in maintaining the physical assets of the property management portfolio, ensuring all units and common areas are in excellent working order. This position requires a strong focus on customer service, timely completion of work orders, adherence to all safety standards, and compliance with property policies. The ideal candidate possesses a wide range of repair skills, a problem-solving mindset, and the ability to work independently or as part of a team.

Responsibilities

Maintenance and Repairs

• Respond promptly and efficiently to all service requests and work orders, prioritizing emergency repairs.
• Perform routine and complex repairs in key maintenance areas, including:
  • Plumbing: Repairing or replacing fixtures, unclogging drains, and addressing leaks.
  • Electrical: Troubleshooting and repairing minor electrical issues (switches, outlets, light fixtures), and replacing ballasts.
  • HVAC: Performing preventative maintenance, filter changes, and diagnosing and repairing minor heating, ventilation, and air conditioning system issues.
  • Appliance Repair: Diagnosing and repairing common residential appliances (washers, dryers, refrigerators, stoves).
  • Carpentry and Drywall: Repairing walls, painting, repairing cabinets, and performing other minor carpentry tasks.
  • General Maintenance: Performing lock repairs, window and door repairs, and exterior building upkeep.

Make-Ready (Unit Turnover) Process

Execute all necessary work during the turn process to ensure a high-quality, move-in-ready unit is completed in a timely manner, within 7 days of vacating.

• Initial Inspection & Assessment: Conduct a thorough pre-move-in inspection to identify and document all necessary repairs, replacements, and cleaning requirements, creating a comprehensive make-ready punch list.
• Systematic Maintenance & Repair: Execute all tasks on the punch list, including unit aesthetics (drywall, paint touch-ups), full system testing (Plumbing, Electrical, HVAC), appliance diagnostics/repair, and rekeying all unit locks per security policy.
• Quality Assurance: Conduct a final, detailed walk-through with the Community Manager or supervisor to ensure all work meets Vidalta's high-quality standards.

Property, Safety, and Compliance

• Conduct regular inspections of common areas, grounds, and building systems to proactively address maintenance needs.
• Adhere to all safety procedures and guidelines, including OSHA requirements and proper handling of chemicals and tools.
• Maintain accurate records of all maintenance work performed, including time spent, materials used, and any follow-up required.
• Manage and maintain the inventory of maintenance supplies, tools, and equipment.
• Assist with snow removal, landscaping, or other emergency duties as required by seasonal or property needs.

Customer Service and Communication

• Interact with residents, tenants, and property staff in a professional, courteous, and friendly manner.
• Communicate the status of work orders and repair timelines to residents and property management staff.
• Represent the property management company with professionalism and integrity at all times.

Key Performance Indicators (KPIs)

• Work Order Completion Rate: Percentage of total work orders completed.
• Average Work Order Completion Time: Time taken from work order creation to completion.
• Make-Ready/Turnover Time: Average number of days required to complete a vacant unit turn.
• Resident Satisfaction Score: Feedback scores on maintenance service quality and professionalism.
• Safety & Compliance Record: Adherence to all safety protocols and compliance with regulations.

Qualifications

Education and Experience

• High school diploma or equivalent required. Technical or vocational training is preferred.
• Minimum of 2-3 years of experience in property maintenance, apartment maintenance, or a related field (e.g., general contracting, facilities maintenance).
• Certification in HVAC, CPO (Certified Pool Operator), or other specialized trades is a plus.

Skills and Abilities

• Proficiency in the use of hand tools, power tools, and maintenance equipment.
• Strong working knowledge of electrical, plumbing, HVAC, and carpentry systems.
• Ability to read and interpret technical manuals, schematics, and service requests.
• Excellent organizational and time management skills to handle multiple priorities and meet deadlines.
• Effective written and verbal communication skills.
• Bilingual (English/Spanish) is a plus.
• Valid driver's license and reliable transportation are required.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Climb ladders, bend, kneel, walk, and stand for extended periods.
• Work in all types of weather conditions.
• Operate a variety of machinery and equipment safely.
• Required to be on-call for after-hours emergencies as scheduled.