Maintenance Technician (Apartment Communities)
Overview
The Maintenance Technician plays a key role in delivering prompt and professional maintenance services within our multifamily residential portfolio. Depending on business needs, this role may be assigned to a specific property or support multiple properties within a designated region.
Responsibilities
Complete all assigned maintenance service requests and turnover work orders efficiently and professionally
Perform a wide range of repairs including plumbing, electrical, HVAC troubleshooting, appliance repairs, carpentry, and general maintenance tasks
Conduct move-in/move-out inspections, ensuring units are prepared to property standards
Identify maintenance issues, determine necessary repairs, and complete work using proper tools and techniques
Maintain work areas in a clean and organized condition, ensuring job sites are left tidy after each task
Support preventative maintenance efforts for mechanical systems and equipment
Participate in a rotating on-call schedule to respond to after-hours emergency maintenance needs
Monitor property grounds for safety hazards, code violations, and general upkeep including landscaping, snow removal, and curb appeal tasks
Provide excellent customer service by addressing resident concerns promptly, courteously, and professionally
Collaborate with property managers to understand service priorities and ensure timely completion of maintenance tasks
Represent the company in a professional manner during interactions with residents, vendors, and team members
Take ownership of assigned properties, fostering a positive living environment that supports lease generation and renewals
Follow all company safety protocols and comply with OSHA regulations during daily work activities
Report hazardous conditions, safety violations, or maintenance concerns to management immediately
Utilize proper personal protective equipment (PPE) and adhere to safe work practices when operating tools or equipment
Participate in safety meetings and contribute to a proactive safety culture
Utilize the company’s work order system to receive, update, and close maintenance requests in real time
Maintain accurate records of maintenance activities, including service logs, inspections, and inventory tracking
Submit required documentation, including photos or service notes, in accordance with company standards
Monitor daily work orders and prioritize tasks based on urgency and resident impact
Qualifications
High school diploma or equivalent required
2+ years of hands-on maintenance experience in multifamily or residential property management preferred
Valid driver’s license and acceptable driving record required
Technical knowledge of residential building systems, repair techniques, and preventative maintenance practices
Proficient in rental unit turnovers and skilled in diagnosing and repairing HVAC, plumbing, appliance, and electrical issues with strong troubleshooting and problem-solving abilities
Strong communication and customer service skills, with the ability to interact professionally with residents, vendors, and colleagues
Comfortable working independently and managing time effectively
Dependable, responsive, and able to adapt to changing priorities and urgent needs
Basic computer skills for using work order systems, email, and mobile apps