Maintenance Technician (Apartment Communities)

Responsibilities

• Complete all assigned maintenance service requests and turnover work orders efficiently and professionally
• Perform a wide range of repairs including plumbing, electrical, HVAC troubleshooting, appliance repairs, carpentry, and general maintenance tasks
• Conduct move-in/move-out inspections, ensuring units are prepared to property standards
• Identify maintenance issues, determine necessary repairs, and complete work using proper tools and techniques
• Maintain work areas in a clean and organized condition, ensuring job sites are left tidy after each task
• Support preventative maintenance efforts for mechanical systems and equipment
• Participate in a rotating on-call schedule to respond to after-hours emergency maintenance needs
• Monitor property grounds for safety hazards, code violations, and general upkeep including landscaping, snow removal, and curb appeal tasks
• Provide excellent customer service by addressing resident concerns promptly, courteously, and professionally
• Collaborate with property managers to understand service priorities and ensure timely completion of maintenance tasks
• Represent the company in a professional manner during interactions with residents, vendors, and team members
• Take ownership of assigned properties, fostering a positive living environment that supports lease generation and renewals
• Follow all company safety protocols and comply with OSHA regulations during daily work activities
• Report hazardous conditions, safety violations, or maintenance concerns to management immediately
• Utilize proper personal protective equipment (PPE) and adhere to safe work practices when operating tools or equipment
• Participate in safety meetings and contribute to a proactive safety culture
• Utilize the company’s work order system to receive, update, and close maintenance requests in real time
• Maintain accurate records of maintenance activities, including service logs, inspections, and inventory tracking
• Submit required documentation, including photos or service notes, in accordance with company standards
• Monitor daily work orders and prioritize tasks based on urgency and resident impact

Qualifications

• High school diploma or equivalent required
• 2+ years of hands-on maintenance experience in multifamily or residential property management preferred
• Valid driver’s license and acceptable driving record required
• EPA Section 608 HVAC Certification preferred
• Technical knowledge of residential building systems, repair techniques, and preventative maintenance practices
• Proficient in rental unit turnovers and skilled in diagnosing and repairing HVAC, plumbing, appliance, and electrical issues with strong troubleshooting and problem-solving abilities
• Ability to read and interpret blueprints, schematics, and technical manuals
• Strong communication and customer service skills, with the ability to interact professionally with residents, vendors, and colleagues
• Comfortable working independently and managing time effectively
• Dependable, responsive, and able to adapt to changing priorities and urgent needs
• Basic computer skills for using work order systems, email, and mobile apps
• Physically able to lift and move items up to 50 lbs