Maintenance Technician (8221)

About the role

This position is responsible for keeping the travel center store in good, safe, and clean working order while performing routine maintenance and minor repairs on store facilities and equipment, ensuring an operational environment. In addition, you are the HEART of our Five-Star Experience for guests and fellow Team Members. This includes embodying our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. Our commitment is to provide outstanding guest service, making every person's experience our priority through consistent service expectations with HEART: Hello, Engage, Anticipate, Respond, Thank.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our HEART Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards (Hello, Engage, Anticipate, Respond, Thank).
• Win customers over with friendliness and impress them with attention to detail.
• Prioritize the safety and happiness of customers at all times.
• Take ownership of various store operations, including handling the point-of-sale system, assisting customers, and performing general housekeeping and maintenance tasks.
• Be a helpful resource for customers, whether they're asking for directions or need assistance finding items in the store.
• Maintain fuel and non-fuel inventory levels within established guidelines ensuring full selection and no run outs.
• Demonstrate flexibility by working a schedule that includes some nights, weekends, or holidays to meet the store's needs.
• Punctually address and resolve emergency maintenance issues to minimize impact on store operations.
• Show reliability and accountability by being punctual, presentable, and ready to contribute to the team's efforts.
• Perform regular safety inspections and adhere to all safety guidelines and regulations to prevent hazards.
• Ensure the premises always project a pleasing and welcome appearance, that all aspects of housekeeping are in order and anything needing attention is thoroughly and promptly remedied.
• Work with external vendors and contractors for extensive repairs, ensuring work is completed efficiently and effectively.
• Manage the inventory of maintenance supplies, keeping track of stock levels and ordering supplies as needed.
• Perform routine maintenance and minor repairs on store equipment.
• Clean and disinfect restroom facilities including sinks, toilets and urinals; fill dispensers with soap, toilet paper and other items; clean mirrors, walls, light fixtures and windows; unclog drains and toilets.
• Clean and disinfect service islands and fuel pumps.
• Dispense propane while observing all industry safety standards.
• Keep the store's exterior, including parking lots and landscapes, clean and presentable.
• Use related tools and equipment.
• Maintain all necessary record keeping.
• Apply problem-solving skills to address maintenance issues efficiently.
• Maintain a disciplined environment and implement practices that promote safety, quality and productivity.
• Coordinate and supervise training, assignments, and development of subordinates.
• Provide guidance and support to store staff on equipment usage and maintenance.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and assist them as required.
• Follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Make difficult decisions in a fair and honest manner.
• Exercise strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

Qualifications

• High School Diploma (or GED) preferred.
• Previous experience in travel center maintenance preferred.
• Ability to troubleshoot and diagnose equipment issues.
• Previous experience in maintenance or repair work.
• Knowledge of electrical, plumbing, and HVAC systems.
• Willingness to learn and work as part of a team.
• Attention to detail and a strong work ethic.
• Effective communication skills.
• Knowledge of maintenance related to travel centers.

Requirements

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear.
• Frequently required to stand, walk, and sit.
• Occasionally required to use upper extremities, including hands and fingers to handle or feel; reach with hands and arms.
• Occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• Occasionally lift up to 75 pounds and/or push, pull up to 150 pounds.
• Occasionally required to use repetitive movements to complete tasks.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• May occasionally be required to work in low light conditions.
• May be exposed to loud noise for extended periods.

Work Environment

• Multiple locations.
• Must be able to work in all extreme weather conditions.
• Some enterprises are open 24 hours per day, 7 days per week; must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekends and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most facilities on a 24/7 basis.

Schedule

This position requires flexibility to work nights, weekends, holidays, and 24/7 emergency on-call availability. Some locations operate 24 hours per day, 7 days per week.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: Tribal Members, Other Native Americans, All other ethnic groups.