Maintenance Technician 539 E. Parkway Gatlinburg, US, TN, 37738

Position Summary

Keep all equipment in good repair by providing repairs and preventative maintenance of the hotel and completing maintenance work orders from all departments on a timely basis.

Duties And Responsibilities

• Respond to all guests’ requests in a timely and efficient manner.
• Complete work order requests in a timely manner.
• Maintain all mechanical areas in an orderly and clean condition.
• Inspect public areas daily for any issues.
• Provide maintenance repairs to guestrooms, public areas and administrative offices.
• Repairs may include plumbing, mechanical, electrical, heating, cooling, ventilation, pool, furnishings and fixtures, painting, wall cover repairs, light carpentry, door and window repairs.
• Maintain room preventative maintenance and consistently keep updated records on file.
• Able to prioritize and organize work assignments.
• Able to work under pressure situations and exercise good judgements.
• Able to focus attention on details, speed and accuracy.
• Able to maintain confidentiality of hotel guests and pertinent hotel information.
• Able to ensure security of guest room access and hotel property.
• Able to read and understand test equipment, measuring devices, and safety manuals.
• To perform maintenance activities in guest rooms and public space like plunging toilets, unclogging drains, repairing all types of hardware, electrical equipment including lamps, air conditioners / HVAC and AC ducts.
• To program TV's and perform general housekeeping and engineering-related inventory duties.
• To test, troubleshoot and perform basic repairs on all types of equipment.
• To clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel.
• To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.
• To carry out specific oral and written instructions.
• To ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• To perform other duties as assigned by Engineering Supervisor or Manager.
• To diagnose, repair and maintain public swimming pools, water systems, filter systems, pumps, and playground equipment.
• To test the chemical levels in public swimming pools and other water systems and adjust as needed.
• To maintain manual or automated records of all activities and prepare daily / weekly / monthly reports.
• To pick up trash and clean public swimming pools.
• To log and report equipment faults or water quality problems to managers.

Prerequisites

• Willingness to work holidays and weekends.
• Mastery of a minimum of three of trade skills such as electronic systems and controls, mechanical, kitchen equipment, refrigeration, pool operations and general building maintenance.
• Friendly, outgoing personality and professional appearance required.
• Physical stamina and mobility including ability to reach, kneel and bend with ability to lift, push, and pull up to 50 pounds.
• Positive attitude and excellent communication skills a must.
• To work in a neat and efficient manner, keeping work areas clean and well organized.
• Able to multi-task in busy environment and adhere to hotel’s Standard Operating Procedures.
• Strong verbal and written communication skills required with an understanding and ability to work in a multi-cultural environment.