Maintenance Team Lead

About the role

The Maintenance Team Lead provides technical leadership and direction to the maintenance teams responsible for repair of conveyors; ovens; electrical; plumbing; heating, ventilation, and air conditioning (HVAC); carpentry; painting; and other building systems. In the absence of the Maintenance Manager, the Maintenance Team Lead handles day-to-day operations and associated documentation.

Responsibilities

• Oversee progress of daily, weekly and monthly maintenance events for their assigned area.
• Ensure the timely completion of all tasks whether it is scheduled preventive maintenance, project, or emergency work orders.
• Succeedingly directs tasks from start to finish through a project involving multiple departments, 3PL's, and vendors.
• Maintain and monitor the status of work in progress and any problems or concerns that arise.
• Research and evaluate current maintenance processes/procedures, manufacture service bulletins, and equipment incident history to facilitate development of solutions and improve overall equipment reliability.
• Aid in the planning and preparation of training and orientation for new maintenance team members.
• Work with maintenance manager to plan work priorities, obtain necessary supplies, and assess skills needed to complete tasks.
• Evaluate systems or facilities to determine maintenance or repairs that need to be performed. Assess building systems to plan work assignments.
• Work with entry-level associates as well as higher levels of management.
• Work with engineering and project management to ensure the consistency and reliability of equipment to be used when upgrading an existing system or installing a new system.
• Determine the most effective way to utilize available labor hours to achieve maximum efficiency. Approved vendors and contractors will be considered in this decision-making process.
• Perform quality assurance audits of maintenance activities, tools and equipment. Ensure tools needed for each job are available and in good working order at the beginning of a task. Verify all equipment and tools are returned to their assigned location in good working condition.
• Develop bill of materials for the CMMS planning system so Material Requisition Plan can provide the materials and parts required for specific work order. Verify parts and materials readiness in advance of the job’s scheduled start time.
• Collaborate with team members to discuss upcoming work assignments; delegates assignments based on team members’ skills and experience.
• Clearly and concisely describe complex issues to others to provide context for needed repairs.
• Aid team members with technical issues or advanced problems with given assignments.
• Ensure maintenance and repair work is completed safely, effectively, and in a timely manner.
• Inspect work performed by team members.
• Work with local county/municipal officials in an emergency.
• Perform other related duties as assigned.

Requirements

• High School Diploma or Equivalent.
• At least five years of maintenance experience required.
• Must possess an in-depth understanding of the operating schedule of the facility they support.
• Make decisions with limited information and understand subsequent impact of decisions to the business.
• Excellent analytical and problem-solving skills.
• Computer proficiency, able to maintain a database of parts on hand and needed. Firm working knowledge of excel spreadsheets, Microsoft Word, and CMMS required. Can utilize Excel tools (pivot tables) and navigate ordering in Oracle. Can navigate multiple websites for parts, materials, manuals, etc.
• Extensive knowledge of building (such as plumbing, electrical, and HVAC), conveyor, and oven systems.
• Able to read/understand technical prints (mechanical and structural blueprints, electrical schematics).
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to identify issues and to determine repairs that are needed.
• Excellent communication skills and use of discretion regarding sensitive information.

Qualifications

• Prolonged periods sitting at a desk and working on a computer.
• Physically able to perform repairs when needed.
• Physically able to lift 50 pounds at a time.

Skills

• Technical knowledge of building systems (plumbing, electrical, HVAC, conveyor, and oven systems).
• Problem-solving and analytical skills.
• Leadership and supervisory skills.
• Computer proficiency (Excel, CMMS).
• Reading and understanding technical prints.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits.
• Legal and Identity Protection Plans and Pet Insurance.