Maintenance Supervisor - Wentworth Park

About the Role

The Service Director oversees and performs technical and mechanical work to ensure the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.

Responsibilities

• Assists with and completes work orders from resident requests, as well as routine property upkeep by diagnosing issues and making repairs in accordance with policies, procedures, safety standards, and code requirements.
• Oversees and completes the “make-ready” process for vacant apartment homes, including pre-move-out inspections, creating punch lists, scheduling vendors, obtaining supplies, and inspecting completed work.
• Develops and maintains standards for cleanliness and appearance of grounds, amenities, building exteriors, interiors, breezeways, signage, leasing office, garbage areas, parking lots, and other common areas.
• Inspects work performed by service team members, contractors, and vendors to ensure quality and compliance with standards; develops corrective action plans as needed.
• Maintains inventory of spare parts and maintenance materials; collaborates with the Community Director to order supplies within budgetary guidelines.
• Assists in developing budgets for repair, maintenance, and capital expenses; supports cost-cutting initiatives by repairing rather than replacing parts when possible.
• Completes monthly preventative maintenance procedures and conducts regularly scheduled safety meetings.
• Ensures compliance with OSHA and other safety regulations, including maintaining current MSDS sheets.
• Demonstrates customer service skills by treating residents and team members with respect, responding to questions and complaints, and assigning work orders efficiently.
• Schedules and performs minor and routine maintenance on equipment; inspects and maintains tools in excellent condition.
• Conducts routine and periodic property inspections to identify safety and risk management concerns.
• Completes documentation and paperwork accurately and timely to track service requests.
• Identifies areas for improvement and suggests ways to enhance property efficiency, profitability, and productivity.
• Stays updated on industry trends and changes through training, meetings, and other information sources.

Qualifications

• High school diploma or GED; college or technical degree preferred.
• 2–3 years of apartment maintenance experience or equivalent, with working knowledge of OSHA standards and MSDS regulations.
• Proven skills in the safe use and maintenance of hand tools, power tools, mechanical equipment, and measuring devices.
• Strong reading, writing, and communication skills to represent company management and interact with residents and team members.
• Mathematical skills to perform basic maintenance calculations (addition, subtraction, multiplication, division of numbers, decimals, and fractions).
• Ability to apply logical thinking to define and solve problems; common-sense understanding to follow written, oral, or diagrammed instructions.
• Proficiency in internet, word processing, spreadsheet, and database management programs; property management system experience preferred.

Certifications and Licenses

• EPA certifications Type I and II or Universal for refrigerant recycling.
• Certified Pool Operator or Certified Spa and Pool Operator certificate.
• All certifications required by State and Local jurisdictions.
• Valid driver’s license.

Supervisory Responsibilities

Leads, directs, and oversees the maintenance process performed by Service Team members.

Work Environment

Work is performed both inside and outside of apartment buildings and common areas, with frequent exposure to outside elements such as temperature, weather, odors, and landscape conditions. The role may involve unpleasant or hazardous conditions.

Physical Demands

• Regularly required to stand, walk, reach, climb, stoop, squat, and use hands to handle objects or tools.
• Must be able to access all exterior and interior parts of the property, including navigating stairs and extended distances daily.
• Ability to operate golf carts where applicable.
• Must be able to push, pull, lift, or carry up to 50 pounds independently and up to 150 pounds with assistance.
• Specific vision abilities required include close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus.
• Routine travel may be required to assist properties, attend training, or participate in meetings.

Schedule

This is a full-time, non-exempt position scheduled for 40 hours per week. Typical site hours are 9:00 AM to 6:00 PM Monday through Friday, 10:00 AM to 5:00 PM on Saturday, and 1:00 PM to 5:00 PM on Sunday. Service Directors must be available for on-call duties during evenings, weekends, and holidays and must be able to perform essential job functions unaccompanied.