Maintenance Supervisor- Student Housing

University Partners is seeking an experienced, service-focused Maintenance Supervisor to lead the day-to-day maintenance operations of a student housing community. This hands-on leadership role protects the physical integrity of the property, develops the maintenance team, responds to resident needs, and ensures apartments and community spaces are safe, functional, and move-in ready.

Responsibilities

• Deliver prompt, professional service to residents, guests, employees, vendors, and contractors.
• Oversee daily maintenance operations and maintain the overall appearance, safety, and functionality of the community.
• Schedule, assign, and complete service requests, with a goal of responding to routine requests within 24 hours.
• Keep the Community Manager informed of maintenance concerns, make-ready progress, corrective actions, and resident-related issues.
• Inspect common areas, amenities, breezeways, parking areas, entrances, grounds, and other community spaces regularly.
• Maintain a clean, organized, safe, and properly stocked maintenance shop.
• Develop and manage cleaning, preventive maintenance, and property inspection schedules.
• Maintain accurate maintenance records, work-order documentation, key logs, equipment inventories, warranty information, and required safety records.
• Lead, schedule, train, and support maintenance technicians, groundskeepers, and other assigned team members.
• Ensure appropriate maintenance coverage during operating hours, weekends, and on-call periods.
• Establish clear expectations for uniforms, safety, work quality, productivity, and customer service.
• Conduct regular team meetings and safety training.
• Cross-train team members to support operational coverage and professional development.
• Participate in interviewing, hiring, performance management, coaching, and retention of maintenance employees.
• Review make-ready reports daily and coordinate apartment turns to meet move-in deadlines.
• Inspect move-outs to determine the work, materials, painting, repairs, and vendor support required.
• Update make-ready schedules and tracking systems each day.
• Coordinate internal team members and outside vendors throughout the turn process, ensuring work is completed on time and meets quality standards.
• Review completed work before approving vendor or contractor services.
• Partner with the Community Manager before and after move-in to identify and resolve outstanding maintenance concerns.
• Perform and document required property, unit, equipment, and safety inspections.
• Maintain preventive maintenance schedules for HVAC systems, appliances, pools, irrigation, gates, life-safety equipment, and other building systems.
• Oversee quarterly filter changes and inspect units for leaks, moisture, mold, HVAC concerns, and other maintenance needs.
• Maintain emergency response plans and vendor contacts for critical services, including plumbing, electrical, gates, tree removal, and mold remediation.
• Follow all applicable OSHA, EPA, ADA, environmental, and workplace safety requirements.
• Maintain required Safety Data Sheet and regulatory records.
• Monitor warranties for major equipment and ensure inspections occur before coverage expires.
• Ensure community grounds, breezeways, amenities, parking areas, and entrances remain clean and well maintained.
• Oversee pool maintenance and weekend coverage during the operating season.
• Monitor trash and compactor operations and arrange appropriate coverage.
• Conduct routine walks with landscaping and other service contractors to review quality, irrigation, and outstanding needs.
• Coordinate vendor schedules, review completed work, and address performance concerns.
• Purchase maintenance supplies and equipment in accordance with approved budgets and purchasing guidelines.
• Monitor inventory levels and use approved vendors whenever possible.
• Track maintenance expenses, communicate overtime needs, and identify opportunities to improve efficiency and control costs.
• Maintain a list of upcoming capital needs and partner with the Community Manager during the annual budget process.
• Make or recommend expenditures within established approval guidelines.

Requirements

• Two to three years of hands-on general maintenance experience.
• Two to three years of experience installing, maintaining, troubleshooting, and repairing building systems, including HVAC, plumbing, and electrical systems.
• Working knowledge of basic construction and property maintenance practices.
• Previous experience leading, training, or supervising maintenance employees.
• Ability to read and interpret technical procedures, safety information, operating instructions, budgets, and government regulations.
• Strong troubleshooting, practical judgment, organization, and time-management skills.
• Excellent customer service, communication, and listening skills.
• Ability to manage multiple priorities and remain calm and professional under pressure.
• Basic computer skills and the ability to use property systems for work orders, records, access controls, and related maintenance functions.
• Ability to work independently while collaborating effectively with the Community Manager and onsite team.
• Associate degree from a two-year college or technical school, related training and experience, or an equivalent combination of education and experience.
• Current HVAC certification is required.
• Additional maintenance, pool, electrical, plumbing, or safety certifications are a plus.
• Must provide and maintain the basic tools required for the position.
• Must be available for on-call coverage, weekends, evenings, and overtime as business needs require.
• Must be able to work indoors and outdoors in changing weather conditions and around mechanical equipment, electrical systems, fumes, odors, chemicals, noise, elevated areas, and confined spaces.
• Must be able to walk, stand, sit, climb, balance, reach, stoop, kneel, crouch, crawl, and lift or carry materials and equipment as required to perform the job.
• Local or out-of-area travel may occasionally be required.

Leadership and Accountability

This position supervises approximately one to ten employees and may participate in hiring, training, scheduling, work assignments, time-off approvals, performance evaluations, corrective action, and other team-management decisions in partnership with the Community Manager and company leadership. Success in this role is measured through resident service, work-order response, property condition, make-ready performance, preventive maintenance completion, safety compliance, budget management, team development, communication, reliability, and overall quality of work.