Maintenance Supervisor

About the role

The Maintenance Supervisor has primary responsibility for the physical integrity of each community and proper maintenance and oversight. The majority of a Maintenance Supervisor’s time is involved in the scheduling of work orders, the preparation of new apartments for occupancy, and completion of on-going maintenance projects on each community.

Primary Duties & Responsibilities

• Providing excellent service to residents, guests, employees and contractors.
• Overseeing the maintenance staff for the community.
• Providing training to all maintenance staff members to be able to fill-in as necessary.
• Scheduling work orders.
• Maintaining the community effectively while following budget guidelines.
• Overseeing the completion of routine service requests within 24 hours.
• Completing service request records and informing the Community Manager of any resident maintenance issues.
• Developing maintenance and cleaning schedule for all areas of the community including common areas, amenities, breezeways, parking lots and entrance areas.
• Keeping maintenance shop in an organized and clean condition.
• Purchasing all maintenance supplies in accordance with budget guidelines.
• Adhering to all government policies including OSHA and EPA guidelines.
• Reviewing work with all outside contractors prior to completion.
• Maintaining operations and response plans for issues such as asbestos lead and mold.

Specific Responsibilities

• Daily/Weekly: Daily Community Manager Meetings, Common Area Inspection, Grounds Inspection, Maintenance Staff Meeting, Schedule, Make-Ready Preparation, Make-Ready Board, Workorders, Move-Outs, Key Log, On Call, Breezeway Cleanliness, Logs, Community Service Register (CSR), Irrigation, Trash Compactor Oversight, Overtime Review, Maintenance Inventory, Common Areas, Pool Maintenance, Car Check, Inspections, Landscaping, Monthly Inspection, Monthly Safety/Training Meeting, Calendar, Make-Ready, Quarterly Unit Inspections, Training, ADA, Warranties, Emergency Vendor List, Equipment Inventory, Move-Out/Move-In

Qualifications

• Working knowledge of electric, plumbing, HVAC and basic construction.
• Ability to read, analyze, and interpret technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and has the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to read and understand operating statements and budgets.
• Professional demeanor resulting from previous maintenance experience
• Excellent customer service skills
• Good communication and listening skills
• Able to lead, manage and train others
• Able to be an effective team player and interact well with others
• Organized and detail-oriented
• Patient, even-tempered and works well under pressure
• Effective time management skills
• Able to maintain confidentiality
• Able to follow directions from a supervisor
• Able to understand and follow posted work rules and procedures
• Able to accept constructive criticism
• Must have own tools
• Able to climb and work from ladders and the ability to lift and carry heavy loads
• Able to work weekends or overtime as job requires

Education and Experience Requirements

• Associate degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and / or training; or equivalent combination of education and experience.
• 2 to 3 years hands-on general maintenance experience.
• 2 to 3 years hands-on experience in the installation, maintenance, trouble shooting, and repair of building mechanical systems, including HVAC, plumbing and electrical systems.
• Must have basic computer skills necessary to enter and retrieve data from a computer and to program access gates and systems via the computer.

Other and/or Preferred Education/Experience

• None

Certificates, Licenses, Registrations

• Must be HVAC certified.

Budget Responsibility

• Develop the budget and/or make recommendations that affect the allocation of funds.
• Administer the budget and/or make expenditure decisions once the budget has been approved.
• Monitor the budget and/or track the budget once it has been adopted.
• Coordinate the budget and/or participate in the data collection and organization of budget materials.

Job Performance and Success Factors

• Business Management & Organizational Development – 16.67%
• Accountability – 20%
• Adaptability – 20%
• Alignment & Creating Synergy – 20%
• Hierarchal Relationships – 20%
• Setting Standards & Company Advocacy – 20%
• Cooperation, Influence, Teamwork & Business Relationships – 16.67%
• Collaboration & Teamwork – 20%
• Cooperation – 20%
• Customer Service – 20%
• Influence – 20%
• Internal/External Relationships – 20%
• Decision Making/Initiative – 16.67%
• Analytical & Problem Solving – 14.29%
• Decisive – 14.29%
• Practical Judgment – 14.29%
• Action-Oriented – 14.29%
• Confidence & Risk Taking – 14.29%
• Effort & Self Development – 14.29%
• Creativity & Originality – 14.29%
• Staff Management & Development – 16.67%
• Acknowledgement & Compassion – 16.67%
• Associate Development – 16.67%
• Delegation – 16.67%
• Effective Recruiting and Retention – 16.67%
• Managing Diversity - 16.67%
• Performance Management & Review – 16.67%
• Job Knowledge and/or Job Specific Skills – 16.67%
• Job Knowledge – 20%
• Reporting – 20%
• Multi-Tasking – 20%
• Work Quality– 20%
• Work Quantity – 20%
• Professional/Technical/Communication Skills – 16.67%
• Ethics & Values – 14.29%
• Integrity – 14.29%
• Perseverance& Determination – 14.29%
• Reliability & Punctuality – 14.29%
• Time Management – 14.29%
• Approachability & Composure – 14.29%
• Verbal & Written Communication – 14.29%

Working Environment and Physical Demands

• X Office environment