Maintenance Supervisor

About the Role

Join the NRP Team as a Maintenance Supervisor at our brand new lease-up, The Pullman. Under the direction of the Community Manager, you will oversee all physical aspects of the apartment community, perform maintenance and repair services, ensure curb appeal and quality of apartment homes, respond to customer service requests, and adhere to all safety policies.

Maintenance Services

• Direct and oversee all aspects of community maintenance.
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
• Maintain accurate records for all required reporting and record-keeping outlined by NRP policy.
• Walk the property daily to uphold curb appeal and monitor safety issues.
• Schedule and coordinate apartment turns, including resident move-outs and apartment renovations.
• Follow expense guidelines, monitor operating expenses, and recommend cost-saving strategies.
• Manage inventory and storage, purchasing adequate maintenance materials and keeping an accurate log of supplies.
• Communicate and advise the Community Manager on recommendations for capital improvements and maintenance requirements for the annual budget.
• Coordinate all contracted services, solicit and analyze bids, assess completed work, and track invoices for timely payment.
• Complete all service requests and apartment turnovers in line with NRP policy and procedure.
• Supervise the use of property golf carts and all other major tools and equipment when applicable.
• Notify Community Managers of solutions for safety or liability concerns as well as preventative maintenance needs.
• Conduct and document monthly safety meetings, including procedures, training, safety equipment, MSDS, and use of equipment.
• Perform other duties as required.

Customer Service

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy.
• Ensure excellent customer service with a courteous and professional attitude toward all customers and team members.
• Audit key tracking system daily and weekly.
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
• May occasionally assist at other properties.
• Run errands to support the property as necessary.

Personal Development & Team Leadership

• Support and assist the Community Manager and Recruiting Department with new hire selection.
• Train, coach, and mentor team members, ensuring appropriate training is received.
• Create a team environment: hold weekly team meetings; manage by goals and open communication.
• Generate work and on-call schedules for service employees.
• Provide ongoing feedback to team members and evaluate through scheduled formal written performance reviews.
• Take corrective action as necessary according to company policy.
• Provide recommendations for compensation adjustments, promotions, and terminations.

Requirements & Qualifications

• High school diploma or equivalent.
• CFC Universal Certification.
• At least 5+ years of experience in maintenance and repair for apartment communities.
• Strong computer skills and proficiency in Microsoft Office; Yardi experience preferred.
• Valid Driver’s License and reliable transportation.

Benefits

• Commission and bonus opportunities.
• Paid vacation and sick leave.
• 11 paid holidays.
• Paid maternity & parental bonding leave.
• Short & long-term disability.
• Medical, dental, vision, and life insurance.
• 401(k) match.
• Training, certification, and growth opportunities.
• Employee referral & recognition programs.