Maintenance Supervisor

Maintenance Services

Direct and oversee all aspects of maintenance of the community.

• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services.
• Maintain accurate records for all required reporting and record keeping outlined by NRP policy.
• Walk the property daily to uphold curb appeal and monitor safety issues.
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations.
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost-saving strategies for the community.
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies.
• Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget.
• Cookordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
• Complete all service requests and apartment turnovers in line with NRP policy and procedure.
• Supervise use of property golf carts and all other major tools and equipment when applicable.
• Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs.
• Perform monthly safety meetings including procedures, training, safety equipment, MSDA and use of equipment.

Customer Service

• Complete service requests from residents and team members in a timely fashion, in accordance with company policy.
• Ensure excellent customer service with courteous and professional attitude toward all customers and team members.
• Audit key tracking system daily and weekly.
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week.
• May occasionally be required to assist at other properties.
• Run errands to support the property as necessary.

Personal Development

• Support and assist Community Manager and Recruiting Department with new hire selection.
• Train, coach, and mentor team members, ensuring appropriate training is received.
• Create a team environment: hold weekly team meetings; manage by goals, open communication.
• Generate work and on-call schedule for service employees.
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
• Provide recommendations for compensation adjustments, promotions, and terminations.