Maintenance Supervisor

About the Role

The Maintenance Supervisor will maintain operations of an assigned apartment community, including organization of service requests, preventative maintenance programs, compliance with safety standards, and customer service. The ideal candidate will lead the maintenance team with a resident-focused attitude and team-player mentality.

Maintenance Supervisors will spend 60–70% of their time performing hands-on repairs and maintenance work. The remaining time will be spent supervising associates and outside contractors and performing general management functions.

Responsibilities

• Assist Property Manager in managing an excellent customer service program by adhering to Peak Simply Service Standards.
• Prioritize and assign service requests to the maintenance team. Monitor daily completion of service requests and follow up on any outstanding items.
• Assist in the completion of service requests as necessary.
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal.
• Possess basic knowledge of local and state codes for permitting, sign ordinances, and pool regulations.
• Maintain a preventative maintenance program that extends the life of the asset while minimizing future repairs.
• Identify and implement energy-saving measures that promote conservation.
• Manage maintenance supply inventory while adhering to budget guidelines.
• Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Participate in monthly unit inspections as required.
• Assist residents with the move-in/move-out process. Responsible for the key control program as outlined in the Peak policy manual.
• Schedule and direct workers in performance of all maintenance/repairs related to turn events within budgeted guidelines.
• Supervise all vendors and contractors throughout the turn process.
• Direct workers in preparing vacant units for marketing, including restoration and cleaning.
• Direct workers in performance of scheduled maintenance on all equipment based on manufacturer recommendations and operating manuals.
• Address resident and employee concerns and resolve issues in a timely and professional manner.
• Assist with the general upkeep and cleaning of the office, common areas, and model.
• Maintain accurate records at all times.
• Work with National Facilities Director to obtain bids for capital improvements.
• Work with Property Manager to maximize performance of the property within budget guidelines.
• Diagnose problems with and repair the following (not all will be applicable):
  • Major appliances
  • HVAC, including EPA Certification
  • Intermediate plumbing
  • Intermediate electrical (when no license required)
  • Sheetrock
  • General carpentry
  • Pool care (if required by community)
  • Roofs and gutters
  • Painting
  • General irrigation maintenance and repairs
  • Landscaping
  • Fountain maintenance and repairs
  • Foundation/sidewalk repairs
  • Ice/snow removal
  • Golf carts and small engine maintenance

Requirements

• High school diploma or equivalent required.
• 2+ years of maintenance supervisory experience required; experience in the multifamily industry highly preferred.
• EPA certification Type II required; CPO preferred.
• Must live within 30 miles of the assigned property.
• A valid driver’s license and current automobile insurance are required. Position requires individuals to furnish their own reliable vehicle to fulfill all job functions.
• Other licenses and certifications as required by local, state, or federal law.
• Basic hand tools (not provided by community).
• Ability to use general maintenance equipment including, but not limited to, hand tools, ladders, refrigerant recovery units, landscaping equipment, and required safety equipment.
• All equipment must be used without jeopardizing the safety of themselves, fellow associates, and residents.

Physical Requirements

• Ability to transport or move up to 50 pounds variable distances.
• Use of ladders to access heights in excess of eight to nine feet.
• Ability to work outdoors in temperatures exceeding 90 degrees or below 32 degrees Fahrenheit.
• Ability to personally perform general maintenance repair tasks without endangering themselves, residents, or fellow employees.
• Frequent bending and/or stooping to access equipment and machinery necessary when assisting with or performing tasks.

Benefits

• Paid Parental Leave + one year of diapers, on us.
• 15 Days of PTO + 2 additional "Wellbeing Days".
• 401(k) Match.
• Wellness initiatives, healthy team competitions, and reward programs through Peak's LiveWell program.
• Facilities-related leadership program.
• Additional technical training and technical certifications available (HVAC / CPO).
• Employee Resource Groups.
• Monthly renewal bonuses.
• Additional rewards and recognition.
• 10 Year Peakiversary Trip.