Maintenance Supervisor

About the role

The Maintenance Supervisor oversees all maintenance activities at assigned property/properties, ensuring repairs, preventative maintenance, and improvements are completed efficiently and to high standards. This role involves managing maintenance staff, responding to work orders, and maintaining property grounds and buildings.

Responsibilities

• Model company mission and values while championing continuous improvement to enhance resident satisfaction and property performance
• Perform repairs, troubleshoot mechanical systems, and complete preventative maintenance
• Restore vacated apartments to move-in condition for new residents
• Conduct maintenance-related inspections, including building and alarm systems
• Oversee contractors and inspect their work to ensure quality outcomes
• Respond to work orders and complete repairs as required
• Remove snow, ice, and leaves from sidewalks, walkways, steps, and driveways/parking spaces
• Complete janitorial tasks in accordance with the schedule
• Comply with company and OSHA standards
• Respond to on-call emergencies on weekends, evenings, and holidays
• Patrol property daily to identify and address cleaning needs, remove trash/debris, and maintain common areas
• Adhere to the preventative maintenance plan/program
• Maintain a professional and courteous demeanor with residents, prospects, staff, and contractors
• Secure company equipment to prevent theft
• Ensure tools and equipment are in optimal condition
• Report lease violations to the Property Manager
• Adhere to Fair Housing Laws in all interactions
• Oversee Maintenance Technicians and Porters for daily responsibilities
• Assist Property Manager with new hire orientation and onboarding for maintenance staff
• Conduct ongoing trainings for Maintenance Technicians and Porters
• Provide coaching to increase job proficiency and personal productivity
• Provide feedback and recommendations to the Property Manager regarding maintenance staff
• Perform other duties as assigned

Requirements

• High school diploma
• Minimum of three years of experience as a full-charge residential maintenance technician
• Two years supervising 2–3 team members
• Self-motivated with the ability to provide guidance and direction to others
• HVAC certification is a plus
• EPA certification preferred
• Knowledge of OSHA rules and regulations is preferred
• Ability to work a flexible schedule and be on-call for emergencies on weekends, evenings, and holidays
• Ability to read, speak, and comprehend English
• Proficiency in plumbing, electrical, and appliance repair
• Advanced troubleshooting and problem-solving skills
• Ability to work in a fast-paced, action-oriented environment
• Must have hand tools and ANSI-approved steel-toe/composite shoes
• Valid Driver’s License and reliable transportation
• Willing to assist with other properties within the portfolio and travel up to 15–25% of the time

Skills

• Ability to follow direction and work independently
• Strong leadership and team management skills
• Commitment to safety and compliance with regulations
• Excellent communication and interpersonal skills

Benefits

• Full medical, prescription, dental, and vision benefits
• Company-paid life and AD&D insurance
• Company-paid short-term and long-term disability
• 401(k) retirement plan with company match
• Paid time off, accrued based on years of service
• Supplemental insurance for employees and families
• Employee Assistance Program for confidential counseling
• Additional paid day off for community or charitable services
• Paid holidays (approximately 14 per year)

Pay

$23.00 - $27.50 an hour, plus bonus potential

Schedule

• Full-time position
• Flexible schedule with on-call responsibilities for weekends, evenings, and holidays
• Travel up to 15–25% of the time