Maintenance Supervisor

About the role

We are hiring for a people-focused Maintenance Supervisor for our 55 and older, active adult community, Affinity at Keller. The position involves ensuring the community is in good working condition and meeting company standards. You will be responsible for managing, leading, developing, and motivating a high-performing maintenance team.

Responsibilities

• Maintain a community culture focused on enhancing residents' way of life while providing excellent customer service and a supportive home environment.
• Build a strong rapport with residents of the community.
• Provide continual training and performance evaluation of associates.
• Participate in the interview and hiring process of maintenance associates.
• Partner with the Community Director to hold morning stand-up meetings for the entire maintenance and office team.
• Follow and optimize a maintenance program to ensure the most economical, proper, and safe condition of the property, consistent with the standards set by Axis Residential.
• Perform maintenance and repairs of property facilities, common areas, and units in a timely and professional manner consistent with the standards set by Axis Residential.
• Manage and schedule all service requests and work orders in a timely manner consistent with the standards set by Axis Residential, LLC.
• Establish and supervise activity schedules of all maintenance associates within the community ensuring timely completion of all duties.
• Perform daily inspections of the building, common areas, and grounds to ensure the safety of residents, protection of the building assets, and detect maintenance problems that require attention.
• Maintain the grounds ensuring that outdoor common areas and dog parks are free of trash and debris.
• Clear walkways and ADA areas of snow, ice, and other safety hazards.
• Perform maintenance inspections and repairs on vacant apartments to ensure proper operating conditions and appearance upon move-in.
• Maintain and follow a preventative maintenance schedule consistent with the standards set by Axis Residential, LLC.
• Maintain a well-organized and properly stocked maintenance shop and storage rooms while ensuring they are complying with all safety regulations.
• Properly maintain, repair, and account for all property-owned tools and equipment.
• Order and manage an inventory of all necessary parts and supplies while ensuring adherence to the maintenance budget.
• Schedule and participate in semi-annual apartment inspections.
• Maintain the community pool and equipment, ensure water quality testing is being performed and properly recorded daily.
• Provide evening, weekend, and holiday emergency services when required.
• Maintain on-call availability as scheduled by the Regional Maintenance Supervisor.
• Comply with all company policies, procedures, and Fair Housing laws.

Requirements

• A people-focused Maintenance Supervisor who can effectively carry out the daily maintenance needs of the community while leading a team and building rapport with residents.
• A team player who takes a “we over me” approach to building and sustaining relationships with others.
• Determined, ambitious, and self-motivated.
• Preferred experience in residential property management, personnel management, hotel maintenance, construction, electrical, plumbing, or painting.
• Computer proficiency to include email, Microsoft Office Suite, ability to navigate web-based trainings, and other various computer programs.
• Excellent communication skills; must be proficient in speaking, reading, and writing in English.
• Willingness to work evenings and weekends as necessary.
• Certified Pool Operator (CPO) Certification is preferred.
• Valid driver’s license and insured, operable vehicle.

Qualifications

• High School diploma or equivalency certificate.
• Valid driver’s license and insured, operable vehicle.

Skills

• Team leadership and development.
• Customer service and resident relations.
• Property maintenance and repair.
• Training and performance evaluation.
• Interviewing and hiring processes.
• Community management and oversight.
• Pool operation and maintenance.
• Emergency response and on-call availability.

Benefits

Competitive pay (based on experience). Quarterly bonus incentive. Annual performance review with potential merit increase. Medical, Dental, & Vision insurance - with 100% employer-paid monthly premiums. Flexible Spending Accounts - for healthcare and dependent care. Disability, AD&D, and Life insurance. 401(k) with 3% company contribution. Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day. Employee Assistance Program. Charitable giving program and community involvement.

Physical Requirements

• Standing: 6-8 hours/day.
• Walking: 6-8 hours/day.
• Lifting: 25-50 lbs., may require movement/lifting an excess of these limits.
• Twisting: moderate, 121-480 twists/day (480 based upon 1 twist/minute).
• Bending: moderate, 1-120 bends/day.
• Squat/Kneeling: 1-6 hours/day.
• Climbing: 3-6 hours/day- ladders and stairs.
• Endurance: moderate energy requirements.
• Manual Dexterity: gross and fine frequent motor movement, either hand 61%-100% of job cycle time.
• Vision: minimal near vision and depth perception required.

Environmental and Safety Factors

• Weather: working both indoors and outdoors with frequent exposure to extreme weather conditions/temperatures, including uneven and slippery surfaces.
• Noise: occasional exposure to high-volume sounds, hearing protection provided.
• Moving Objects: potential for significant injury from moving objects.
• Pace of Work: varies, typically fast-paced.
• Work with Others: moderate, association is intermittent and necessary.