Maintenance Supervisor

About the role

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes.

Responsibilities

• Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensures consistency, follow-up, and follow-through in dealing with residents on all matters.
• Enforces policies of the community that are delegated by Community Manager.
• Aids and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Coordinates, schedules, and responds to resident/management requests and work orders.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
• Inspects grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
• Maintains a preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintains a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintains hazard communications program; teaches and promotes safe work practices.
• Manages unit inspections.
• Responsible for key control of the community.
• Maintains accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
• Manages and participates in on-call emergencies in the community.
• Plans for and utilizes property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
• Provides direction to and monitors maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Qualifications

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

Key Accountabilities

• Resident Relations
• Customer Service

Physical Demands & Working Conditions

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• May be required to report to work during inclement weather conditions.
• Frequent standing and walking.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.
• Maybe required to travel to sister communities to provide maintenance support.