Maintenance Supervisor

About the role

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents.

The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Responsibilities

• Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
• Ensures consistency, follow-up, and follow-through in dealing with residents on all matters.
• Enforces policies of the community that are delegated by Community Manager.
• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Coordinates, schedules, and responds to resident/management requests and work orders.
• Ensures all repairs and replacements are necessary for community common areas and units.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
• Inspects grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
• Manages and orders maintenance supplies inventory while adhering to budget guidelines set by Community Manager and Building Services.
• Maintains a preventative maintenance program that extends the life of the community while minimizing future repairs.
• Maintains a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintains hazard communications program; teaches and promotes safe work practices.
• Manages unit inspections.
• Responsible for key control of the community.
• Maintains accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
• Manages and participates in on-call emergencies in the community.
• Plans for and utilizes property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
• Gives direction to and monitors maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Requirements

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

Qualifications

The ideal candidate will possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. They will consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.

Skills

The Maintenance Supervisor must have excellent customer service skills, be able to work well under pressure, and have the ability to prioritize tasks and manage multiple projects simultaneously.

Benefits

Avanath offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k), personal time off, paid holidays, and more. We also offer opportunities for growth and development, including online training platforms, training classes, and one-on-one coaching.

Pay

The compensation range for this position is $30-$31 USD per hour.