Maintenance Supervisor

Avanath Capital Management, LLC · Portland, OR · 3 mo ago

Management$20–$25/hrFull-time

About the role

The Role: The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

Responsibilities

Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
Projects a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow through in dealing with residents on all matters.
Enforce policies of the community that are delegated by Community Manager.
Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Cover for on-call emergencies at the community.
Manage and order maintenance supplies inventory while adhering to budget guidelines set by Community Manager and Building Services.
Maintain preventative maintenance program that extends the life of the community while minimizing future repairs.
Manage unit inspections.
Responsible for key control of community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Plan for and utilize property resources, equipment and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.
Under direction of Community Manager, supervises, trains and schedules maintenance activities for maintenance staff.
Monitor work progress of each maintenance staff on daily basis; provide immediate assistance and instruction if needed.
Provide input to the Community Manager regarding employee performance evaluations.
Conducts and/or attend regularly scheduled Avanath safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.

Qualifications

At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
HVAC and CPO certifications are highly desired.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Key Accountabilities

Resident Relations

Treats residents and others with respect, answers questions from team and residents, responds sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
Projects a favorable image of the community to achieve property objectives and public recognition.
Ensures consistency, follow-up, and follow through in dealing with residents on all matters.
Enforces policies of the community that are delegated by Community Manager.
Aids and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

Maintenance Management

Coordinates, schedules, and responds to resident/management requests and work orders.
Ensures all repairs and replacements necessary for community common areas and units.
Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
Inspects grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
Maintains inventory of maintenance supplies while adhering to budget guidelines set by Community Manager and Building Services.
Maintains preventative maintenance program that extends the life of the community while minimizing future repairs.
Maintains well-organized and property stocked maintenance shop while adhering to safety standards and OSHA guidelines.
Maintains hazard communications program; teaches and promotes safe work practices.
Manages unit inspections.
Responsible for key control of community.
Maintains accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Plans for and utilizes property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
Gives direction to and monitors maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Staff Leadership

Challenges all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.
Under direction of Community Manager, supervises, trains, and schedules maintenance activities for maintenance staff.
Maintains work progress of each maintenance staff on a daily basis; provides immediate assistance and instruction if needed.
Provides input to the Community Manager regarding employee performance evaluations.
Conducts and/or attends regularly scheduled Avanath safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.

Physical Demands & Working Conditions

The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols. May be required to report to work during inclement weather conditions. Frequent standing and walking. Reading, comprehending, writing, performing calculations, communicating verbally. May work in an elevated site, may walk on uneven ground. Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling. Maybe required to travel to sister communities to provide maintenance support.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer: Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement. Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more! Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates. Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching. Diversity & Inclusion Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces: Respectful communication and cooperation between all employees. Teamwork and employee participation, permitting the representation of all groups and employee perspectives. Work/life balance through flexible work schedules to accommodate employees’ varying needs. Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

Compensation Range

Compensation Range
$20 - $25 USD