Maintenance Supervisor

About the Role

Avanath is proud to be named one of the top property management companies providing affordable housing for the workforce. The Maintenance Supervisor is accountable for delivering on our commitments to residents and is instrumental in helping Avanath provide superior customer service. This role ensures quality move-ins, timely service, superb curb appeal, and personal attention to residents and their homes. The Maintenance Supervisor works alongside the Community Manager to oversee maintenance staff and vendors, fostering a high degree of professionalism and positive engagement.

Success in this role requires an aptitude for connecting with residents and staff, an authentic attitude in resolving concerns, and a consistently positive and professional approach to ensure every resident and team member feels seen, heard, and valued.

Responsibilities

• Resident Relations & Customer Service
  • Demonstrate customer service skills by treating residents and others with respect, responding sensitively to complaints, and assigning work orders efficiently.
  • Project a favorable image of the community to achieve property objectives and public recognition.
  • Ensure consistency, follow-up, and follow-through in all resident interactions.
  • Enforce community policies as delegated by the Community Manager.
  • Complete work orders from resident requests and routine upkeep, diagnosing issues and making repairs in accordance with safety standards and code requirements.
• Maintenance Management
  • Coordinate, schedule, and respond to resident/management requests and work orders.
  • Ensure all repairs and replacements are necessary for community common areas and units.
  • Support cost-cutting and expense control by fixing rather than replacing parts when possible.
  • Inspect grounds, buildings, and community features daily to identify and correct hazardous conditions.
  • Manage and order maintenance supplies while adhering to budget guidelines.
  • Maintain a preventative maintenance program to extend the life of the community and minimize future repairs.
  • Keep the maintenance shop organized, properly stocked, and compliant with safety standards and OSHA guidelines.
  • Maintain hazard communications program and promote safe work practices.
  • Oversee unit inspections and key control for the community.
  • Maintain accurate records for service requests, EPA/OSHA standards, preventative maintenance, and work progress.
  • Manage and participate in on-call emergencies.
  • Plan and utilize property resources economically by obtaining bids from vendors and contractors.
  • Direct and monitor maintenance, construction, and rehabilitation activities for quality and expediency.
• Staff Leadership
  • Challenge team members to achieve higher performance by setting and communicating goals.
  • Develop standards for cleanliness and appearance of grounds, amenities, buildings, and common areas.
  • Supervise, train, and schedule maintenance staff under the direction of the Community Manager.
  • Monitor work progress daily and provide assistance or instruction as needed.
  • Provide input for employee performance evaluations.
  • Conduct or attend safety meetings, ensure MSDS sheets are current, and keep up to date on OSHA and safety laws.
• Adherence to Property Management Rules & Regulations
  • Practice proper safety techniques and report malfunctions, injuries, or other safety issues promptly.
  • Comply with Avanath’s safety and risk-management policies, including training and reporting requirements.
  • Follow established policies and procedures, ensuring compliance with regulatory requirements and organizational standards.
  • Conduct all business in accordance with company policies, Fair Housing, ADA, and other relevant laws.

Requirements

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Availability for on-call and weekend work.

Physical Demands & Working Conditions

• Classified as essential staff; expected to report to work during inclement weather and adhere to safety protocols.
• Frequent standing, walking, reading, writing, and verbal communication.
• May work in elevated sites or on uneven ground.
• Occasional squatting, bending, twisting, pushing, and pulling.
• May be required to travel to sister communities to provide maintenance support.

Benefits

• Culture built on purpose and core values: integrity, caring, and continuous improvement.
• Comprehensive benefits including health, dental, and vision insurance.
• 401(k) retirement plan.
• Personal time off and paid holidays.
• Emphasis on internal growth and promotion opportunities.
• Professional development through training, classes, and one-on-one coaching.
• Commitment to diversity, equity, and inclusion, fostering a respectful and collaborative work environment.
• Flexible work schedules to support work/life balance.
• Employee contributions to community initiatives promoting diversity and respect.

Pay

Compensation Range: $27 - $29 USD per hour.